The Medical Assistant is a multi-skilled clinical professional that works within the scope of practice and in alignment with the standards of excellence and quality. The Medical Assistant provides indirect and/or direct patient care under the direction of the provider. Under the direction of the provider, contributes to the completion of the patient's chief complaint (including but not limited to respirations, blood pressure, pulse oximetry, height, weight and temperature) and documentation of patient/family needs. Identifies significant changes in patient condition through data collection and reports them to the provider. Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role. Under the direction of the provider, participates in planning and implementing care for patients within the scope of Medical Assisting practice. Troubleshoots issues and escalates problems to provider, direct supervisor, or appropriate internal resource. Demonstrates standards of excellence in care in all interactions, for both internal and external customers. Within the Medical Assisting scope and state guidelines, administers ordered medications and/or vaccines via oral, injection, topically, as directed. May perform casting duties according to state regulations and appropriate certification requirements. Documents in EMR accurately and appropriately. Manages My Chart request and incoming patient calls. Manages in basket messages under the Provider's verbatim instructions. Other duties include but not limited to ordering supplies appropriately, tracking referrals, labs and diagnostic tests, disposing contaminated supplies, etc.