Assists with maintaining efficient patient flow and quality care during clinic/department hours. Provides back up support for the team, which includes all functions of a medical assistant work. Supports clinic/department leaders in training new staff. Integrates education, technical competence, and patient interaction skills to gain confidence and cooperation from the patient, their family/support group, and other healthcare providers. Maintains infection control and safety requirements, office policies, procedures and standards. Performs all duties under the direction of a clinician and works within the scope of practice.