Medical Assistant Lead: Hoag Urgent Care

Hoag•Trabuco Canyon, CA

About The Position

The Medical Assistant (MA) is responsible for tasks that ensure smooth patient access and flow. Responsibilities include recording patient information such as vital signs, weight and changes in medical history, preparing items necessary for the visit like consents and special equipment, and assisting the provider during the examinations. Cleans and prepares exam rooms and sterilizes instruments per protocol, prepares and administers medications for patients as directed by the physician and completes prescription refills. Follows standardized procedures for giving injections to patients. Keeps the office running smoothly by answering phones, greeting patients, updating medical charts and records, handles pre-authorization process, matches patients’ insurance information with correct provider for the services needed, and orders laboratory services. The Medical Assistant provides updates to the staff and patients on timing and status for all the above tasks and ensures even patient flow and continuous communication within Hoag and referring physician offices. Protects patient confidentiality and follows procedures for handling confidential information. Performs other duties as assigned. Additionally, the lead coaches and directs activities of Back Office Assistants to ensure smooth operations. Counsels and/or assists with progressive disciplinary process as needed and coaches to correct deficiencies/improve performance. Coordinates/participates in the interview and selection process of new Back Office Assistant team members. Verifies daily/weekly/monthly logs. Responsible for monitoring patient flow. Performs other duties as assigned. May be required to start at a different location throughout the workweek or travel to multiple sites. Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy. Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes. Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California. To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/. Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

Responsibilities

recording patient information such as vital signs, weight and changes in medical history
preparing items necessary for the visit like consents and special equipment
assisting the provider during the examinations
cleans and prepares exam rooms and sterilizes instruments per protocol
prepares and administers medications for patients as directed by the physician and completes prescription refills
follows standardized procedures for giving injections to patients
answering phones
greeting patients
updating medical charts and records
handles pre-authorization process
matches patients’ insurance information with correct provider for the services needed
orders laboratory services
provides updates to the staff and patients on timing and status for all the above tasks
ensures even patient flow and continuous communication within Hoag and referring physician offices
protects patient confidentiality and follows procedures for handling confidential information
coaches and directs activities of Back Office Assistants to ensure smooth operations
counsels and/or assists with progressive disciplinary process as needed and coaches to correct deficiencies/improve performance
coordinates/participates in the interview and selection process of new Back Office Assistant team members
verifies daily/weekly/monthly logs
responsible for monitoring patient flow
performs other duties as assigned