Petaluma), Full-Time, Days

Marin General Hospital•San Rafael, CA

49d•$29 - $40

About The Position

The Medical Assistant Lead is a critical part of the leadership team for the practice and coordinates with the Lead Front Office Coordinator, Specialty Leads (if any), and the Practice Leader to ensure the smooth running of the practice. The primary purpose of having a Lead Medical Assistant is to provide leadership as well as training within MA scope to the medical assisting team and coordinate the team to better serve both physicians and patients.

Requirements

High school diploma or General Education Degree (GED) required.
A Medical Assistant certification is required.
BLS Certification (American Heart Association) required.
5+ years of medical assisting experience, with progressive team leadership skills.
Demonstrated leadership skills; one-year supervisory experience preferred.
Demonstrated punctuality, reliability, and professionalism.
Demonstrated exceptional customer service skills.
Ability to multi-task.
Knowledge of medical terminology.
Demonstrated expertise in tactful and professional communication
Experience with, and proficiency in, electronic medical records. Use of APeX software a plus.

Responsibilities

Training: The Lead MA is well-versed in medical assisting practice and is able to train and teach new skills to new or less experienced medical assistants. This includes new and annual competency sign-offs in collaboration with the Clinical Operations Team.
The Lead MA is great with computers and technology and learns new software well. The Lead MA will become an APeX super user and be able to assist clinicians and other MAs in better-utilizing APeX.
The Lead MA keeps abreast of new medications and supervises the MA who coordinates our medication prescription refill program.
The Lead MA manages the MA to Physician assignments and changes the utilization of staff as needed to ensure appropriate coverage for all physicians in the office.
The Lead MA manages "Flow issues" to solve patient and clinician log jams that sometimes occur. The Lead MA will work with the Practice Leader and the front desk to lessen the frequency of these problems.
The Lead MA assists the Lead Front Office Coordinator in managing communications between the front and back office, with an emphasis in enhancing and improving communication as needed.
The Lead MA will develop a schedule for cleaning and stocking the rooms on a regular basis. The Lead MA will assign specific MAs to the rooms and then periodically check the work of each MA. Supervision of medical assisting side work. The Lead MA with the clinician group and Practice Leader will develop a list of Medical Assisting side work that needs to be completed. This list will be checked on a weekly basis to ensure that the back office stays neat, tidy, and well-organized.
The Lead MA will work with the Practice Leader and clinicians in order to determine the equipment and supplies that should be in each room and will develop a standard positioning for each item in the room thereby allowing for the rooms to be consistently set up.
The Lead MA or his or her designee will assume responsibility for ordering all of the medical supplies, vaccines, and injectables needed for the practice from approved vendors. The Lead MA will work with the MA doing the ordering to ensure that a once-per-month ordering paradigm is developed. The Lead MA will ensure that supplies are ordered in such a way that the practice seldom is out of a needed item. When a clinician requests a change in room set up or additional supplies or equipment not previously stocked, the Lead MA will work with the Practice Leader on Budget development and approval on the items. The Lead MA will work with the Practice Leader in evaluating vendors and vendor pricing during contract renewal time.
The Lead MA and his or her designee will also check the emergency kit once per month to ensure there are no missing or expired meds or supplies.
The Lead MA will actively participate in the employee hiring, review and disciplinary process for medical assisting staff. Feedback will be given to the physicians and Practice Leader as needed.
The Lead MA will assist the other MAs by acting as a triage coordinator, helping the MAs to better organize their time and learn how to better serve the clinician group.
The Lead MA provides backup support for the medical assistant team which includes all functions of a medical assistant
The Lead MA is responsible for approving the PTO and timecards for the medical assistant staff, ensuring accurate reporting of time and attendance.
Perform all other duties as required or assigned.
This position may require working in multiple locations.