Medical Assistant Lead

HealthPoint•Bryan, TX

11d•Onsite

About The Position

The Medical Assistant (MA) Lead works under the direction of the Nurse Manager and in support of healthcare providers delivering direct patient care at a federally qualified health center (FQHC). The Lead Medical Assistant is required to perform all duties of the Medical Assistant and functions as the resource person to the non-licensed staff. The MA lead acts as a liaison between management and staff assisting the Nurse Manager in providing clinical leadership support and guidance to other members of the care team, as delegated by the Nurse Manager. The MA lead carries out responsibilities in accordance with Health Point values, policies/procedures, and applicable laws.

Requirements

Functions effectively in response to workflow or ongoing direction by supervisors
Understands and functions in a customer first service capacity
Self-motivated
Strong initiative- looking for ways to assist the provider without being prompted
Knowledge of maintaining EHR (Electronic Health Record)
Ability to multi-task and work cooperatively with others
Possesses a basic level of computational and computer skills and mathematical knowledge typically acquired through completion of a high school program or General Educational Development (GED) certificate.
Must possess a high school diploma or General Educational Development (GED) certificate.
Required: 1-3 months of related experience
Required: Successful completion of an accredited Medical Assistant Training Program
Required: CPR Certification
Required: Valid state Driver’s License
Demonstrates necessary proficiency with healthcare electronic clinical systems, including EHR and scheduling systems, in use at the health center.
Familiarity with medical terminology, procedures, and pharmacology, including medication administration procedures
Proficient with general medical machines and equipment: Patient Scales, stethoscope, glucometers, PFT testing, Nebulizer treatment administration, medication administration, lab, EKG
Proficient with typical office equipment: Copier, telephone, Fax
Basic Typing skills
Possesses a basic level of written and verbal communications skills typically acquired through completion of a high school program or General Educational Development (GED) certificate.

Nice To Haves

Preferred: 3-6 months of related experience
Preferred: Automobile insurance with reliable transportation
Will Consider: Nurse Assistant certification and/or relevant work experience to be substituted for formal training
Preferred: Certification Completion as a Certified Medical Assistant or Registered Medical Assistant
Preferred: Bilingual skills in English and Spanish language (Spanish Competency available)

Responsibilities

Demonstrates competency and professional responsibility in the medical assistant role
Patient intake to include chief complaint, vital signs, screenings, medication review.
Accurate documentation of services provided.
Prepare patients for examinations, assist with medical procedures and treatments.
Administer medications and vaccines per protocol and/or as directed by healthcare providers.
Perform basic laboratory tests and collect specimens for testing per protocol.
Provide Patient Education as directed by provider or protocol
Conducts basic first aid.
Compliance with infection control protocols.
Actively participates in clinic and care team Huddles.
Conducts pre-visit planning to anticipate and plan for clinic/patient needs.
Completes prior authorizations for medications as applicable.
Actively works patient messages to address patient needs. Prior to routing messages to provider or RN Manager, messages will have supported information added by MA to ensure efficient workflow and quick decision making.
Participate in Performance Improvement initiatives.
Coordinates stat referrals at the point of care to facilitate provider-to-provider communication and needed documentation for the specialist.
Prioritizes and ensures patient safety in all aspects of daily work; actively uses the incident reporting system for continuous improvement.
Provides medical translation services, as applicable to their certification and training, while meeting patient care standards.
Helps to identify eligible patients for care management and care coordination, in accordance with program eligibility.
Effective verbal and written communication with patients and healthcare professionals.
Active listening and empathy when interacting with patients.
Maintaining patient confidentiality and privacy by HIPAA (Health Insurance Portability and Accountability) guidelines.
Collaborating with the healthcare team, both internal and external stakeholders.
Supports payroll and time-care activities, as delegated by the Nurse Manager.
Assists with employee engagement and managing performance, including but not limited to:
Training of other clinical team members.
Evaluation of workflow.
Supporting the delivery of evidence-based clinical care.
Ensure compliance with clinical policies and procedures.
Leading daily huddles/completing huddle boards.
Monitoring clinic flow /throughput.
Communicating ad hoc staffing adjustment and keeping Nurse Manager informed of personnel issues.
Identifying daily clinical supply needs.
Identify patients who are eligible for Complex Care Management and/or Care Coordination.
Clinical compliance/quality, including but not limited to:
Completing compliance checklists.
Monthly clinical audits.
Clinic specific performance improvements strategies.
Ensures compliance with general infection control policies and procedures
Medication management includes appropriate storage, inventory and administration and documentation.
Vaccine management.
Class D Pharmacy activities.
General medication inventory and compliance.
Patient communication and triage, including but not limited to overseeing timely completion/resolution of:
Patient Communication.
Telephone encounters.
Portal messages.
Call center follow up.
Performs other duties as assigned
Effectively carries out tasks and responsibilities beyond core job duties and primary role. The additional duties may vary from time to time and encompass a wide range of activities that contribute to the overall success of the organization (floating, schedule variations, assisting co-workers, patients, visitors, customers, leaders, and other stakeholders in support of the organization.)