About the Unit Our Spine Center works together to provide personalized care based on each patient’s health journey. Our unique approach matches each patient with the most appropriate specialist from diagnosis through treatment and rehabilitation. We offer 3 specialties in one location, Physical Medicine Rehab, Spine Surgery, and Pain Intervention that all offer many different modalities of treatment including (but not limited to) non-surgical treatments/conservative care, surgical treatments, outpatient procedures, and pain psychology. Culture in the office: We are a team that is growing immensely but have strong, intimate teams within each subspecialty. Staff and providers are eager to teach the team and continually educate themselves on best practice. Leadership strives to make it an environment where all team members feel safe, can have fun, and enjoy coming to work. Number of Providers: Pain- 43 and continuing to grow. This number consists of Providers, APP’s and Nurse Practitioners. Job Summary Provides daily support with problem solving and resource allocation, clarifying root causes and driving cross functional problem solving in the team as a whole. Responsible for cost-effective utilization of employees and other resources while maintaining high standards of quality, service and satisfaction. Oversees and leads activities of non-licensed clinical staff. Scope of Work Proficient in MDI and daily improvement; ensures employee conformance to standard work and daily lead metrics. Responsible for audits and collaborative reviews. Provides schedule management for ensuring patients see the right provider at the right time. Ensures patient flow is maintained. Prepares work schedules and expedites workflow. Assigns duties and examines work for exactness, neatness and conformance to policies and procedures. Supports business metrics for the practice. Assists practice leader with the monitoring of time, attendance records and payroll for staff. Notifies practice leader of any staffing shortages and/or needs. Assists with coverage of those shortages. Arranges coverage for sick call-ins, vacations, leaves and other time off. Performs first level employee relations to help resolve issues and maintain employee schedules. Maintains harmony among workers and resolves grievances with assistance of practice leader.