Medical Assistant Lead - Urgent Care Monroe

Ochsner Health

84d

About The Position

This job, under general supervision, leads all operational functions related to staff development/training. Assists in the implementation of policies and procedures required for success as well as participate in initiatives to improve processes serving internal and external customers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

• Completion of a formal training program, Medical Assistant Program.
• 2 years related experience.
• Basic Life Support (BLS) from the American Heart Association.
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Working knowledge of medical terminology.

Nice To Haves

• Experience in an ambulatory care setting.
• Team Lead or Supervisory experience.

Responsibilities

• Oversees daily department activities, serves as point person for department in Supervisor’s absence and trains new employees.
• Works closely with department manager and other team members to allocate resources daily among clinic.
• May be expected to monitor and track time and attendance in accordance with clinic policy.
• Leads special projects and audits projects independently with the end goal of ensuring that the internal control environment is not comprised and the awareness of the process control culture is increasingly heightened.
• Interacts with vendors, partners, and internal team members when new initiatives are planned for testing or implementation regarding unit functions.
• Resolves customer concerns and participates in initiatives to improve customer service.
• Performs all of the duties of the Medical Assistant.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree