Medical Assistant Lead Surgery Orthopedics

Advocate Health and Hospitals Corporation•Asheboro, NC

3d•$24 - $36•Onsite

About The Position

Responsible for direct and in-direct patient care, (Clinical responsibilities vary based upon department specialty.) Responsible for daily team operations, staffing schedules and works to ensure overall work standards and goals are achieved. Under the direction of the department head, manages direct reports’ orientation, training, and performance. Upholds clinic policies and serves as a role model by acting in a manner consistent with Behavior Expectations. Consistently recognizes problem situations that require action and proceeds accordingly in a calm, professional manner; demonstrating strong customer service, effective conflict resolution and service recovery skills. Responsible for the department orientation and training of new associates under their direction. Conducts ongoing assessment of orientation and training effectiveness; adjusting as appropriate. Ensures regular communication of clinic, site, and department information to team as necessary or appropriate. Supports supervisor / manager in a variety of department / administrative functions as directed. Self Development 1)Consistently manages time and demonstrates resource management skills effectively to complete daily activities. 2)Maintains licensure/certification(s). 3)Completes clinic competencies as required. 4)Maintains general knowledge of clinic and department policies, procedures and standards. (i.e. Documentation Policy, Attendance Policy, etc.) 5)Participates in developmental/skills training. Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

Requirements

Graduate of an accredited healthcare program relating to hiring department, or one year experience in related medical department.
Graduate from an accredited school with a clinical externship for Medical Assistant Cert/Reg training.
High school diploma or equivalent.
Must have a CMA or RMA by one of the following National Organizations REQUIRED: CMA from American Association of Medical Assistants (AAMA) CCMA from National Health career Association (NHA) NCMA from National Center for Competency Testing (NCCT) RMA from American Medical Technologists (AMT). RMA from American Allied Health NCMSMA from National Healthcare Worker’s Association (NHCWA) NRCMA from National Association for Health Professionals (NAHP) NRMA from National Registry of Medical Assistants (NRMA) and Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA)
Demonstrated effective communication and interpersonal skills.
Good PC skills; basic keyboarding & typing skills.
Strong clinical competencies and skills; (Injections, vitals, etc.).
Demonstrated customer service skills.
Previous experience supporting, training and mentoring others.
Proven ability to use good judgment in stressful situations.
Ability to learn medical terminology; if applicable.
Demonstrated ability to prioritize tasks.
Knowledge of medical terminology.
Technical expertise that matches the skills required for the department/area.
Ability to complete all required training.
Ability to pass pre-employment physical (and physical lift test, if required by department policy).
Able to rotate shifts and locations to ensure adequate coverage as needed.
Ability to lift up to 35 pounds without assistance.

Nice To Haves

Associates degree in Medical Assistance, preferred.
Previous experience with EMR and/or scheduling systems a plus.

Responsibilities

Maintains productivity levels as outlined in departmental standards and goals.
Provides clinical coverage as needed by patient volume or work flow.
Assists in direct patient care activities, (which could include office procedures, triage, etc.).
Assists with indirect patient activities, (which could include incoming calls, scheduling appointments, orders tests, etc.).
Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care.
Ensures high flexibility of staff to minimize downtime and allow for job rotation while ensuring that effective work balance in the team is maintained.
Coordinates staffing schedule and works to address staffing issues providing for coverage when warranted.
Carries out process audits to confirm maintenance of standard work.
Carries out 6S audits.
Actively seeks to drive waste out of the process.
Ensures visual management is maintained and shares feedback with team members regularly.
Engages and encourages associates while executing process improvement initiatives.
Evaluates the need for and develops team/individual training sessions to reinforce standardization, flexibility, and build new skill sets.
Under the direction of the department supervisor/manager, conducts hiring, correction and termination activities of direct reports and maintains strict confidentiality standards.
Understands and acts in support of department work standards, procedures, initiatives, and continuous process improvement to positively impact Key Result Areas and guides direct reports as appropriate.
Consistently recognizes problem situations that require action and proceeds accordingly in a calm, professional manner; demonstrating strong customer service, effective conflict resolution and service recovery skills.
Ensures direct reports meet daily, monthly and annual accountabilities as depicted by position job description and department procedures.
Knowledgeable of direct reports accountabilities as outlined in their job description and as they relate to position work standard.
Motivates staff, provides praise and constructive feedback to elicit high levels of productivity.
Provides direction to associates regarding accountability for their actions through verbal counseling, communicating the course of action to the supervisor.
Conducts or participates in annual associate performance reviews; including one-on-one associate conference to clarify results, encourage development and/or explain performance plans and compensation.
Verifies licensure/certification of direct reports to ensure clinical compliance, (RN, LPN, CPR, ARRT, ARDMS, etc.); views original, copies and forwards to HR.
Monitors and ensures compliance with annual competencies; HIPAA, Safety Training, Business Conduct, and OSHA.
Conducts team meetings/huddles; as scheduled or necessary.
Ensures regular communication of clinic, site, and department information to team as necessary or appropriate.
Creates and maintains essential data and files to provide for department reports as directed by manager/supervisor, (i.e. Budget/finance, staffing, inventory).
Provide consistent feedback on overall operations of department(s) to their direct supervisor/manager.
Coordinate preventive maintenance and on-demand service for all equipment, as applicable.
Delegate problems through proper channels and follows through to seek completion.
Attend and assist with department meetings.
Monitor and maintain an appropriate supply inventory and coordinate ordering of supplies on a routine or as needed basis.
Promote cost reduction targets within the team.
Perform additional tasks as assigned.
Consistently manages time and demonstrates resource management skills effectively to complete daily activities.
Maintains licensure/certification(s).
Completes clinic competencies as required.
Maintains general knowledge of clinic and department policies, procedures and standards. (i.e. Documentation Policy, Attendance Policy, etc.)
Participates in developmental/skills training.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

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