Medical Assistant Lead, Orthopedics

Mass General Brigham • Salem, NH

10d • $19 - $28 • Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Mass General Brigham at Tuscan Village is a state-of-the-art healthcare center dedicated to providing world-class, patient-centered care in a convenient and welcoming setting. As part of the renowned Mass General Brigham system, this facility offers a wide range of services, including primary care, specialty care, imaging, and outpatient procedures, all designed to meet the evolving healthcare needs of the community. Located in the vibrant Tuscan Village development in Salem, NH, the center combines cutting-edge medical expertise with a seamless patient experience, ensuring high-quality care close to home. We are seeking a full-time, 40-hour Lead Medical Assistant to join our Orthopedics team! The desired schedule is Monday through Friday from 8:30am to 5:00pm. This Lead Medical Assistant plays a key leadership role within a fast-paced, patient-centered orthopedic practice, providing hands-on clinical support while overseeing a team of three Medical Assistants and two Orthopedic Technicians. Responsibilities include rooming patients, assisting with orthopedic procedures, coordinating daily staffing coverage, stepping in to support coverage as needed, and ensuring efficient patient flow and high-quality care. In addition, the Lead Medical Assistant provides guidance and mentorship to the team, assists with scheduling, attends meetings, collaborates closely with practice leadership, and serves as a point of contact to escalate workflow or staffing concerns, requiring strong communication skills, clinical expertise, and a confident leadership approach. The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.

Requirements

• High School Diploma or Equivalent required
• Certified Medical Assistant - Data Conversion - Various Issuers required
• Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required
• Prior leadership or Lead Medical Assistant experience required
• Ambulatory orthopedic practice experience required
• Demonstrated ability to lead, support, and coordinate clinical teams

Nice To Haves

• Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred

Responsibilities

• Assists in complex office-based procedures and provides clinical oversight for quality control programs.
• Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
• Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
• Foster a positive and collaborative team environment, promoting teamwork and professional growth.
• Coordinate patient flow, ensuring timely and efficient delivery of care.
• Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
• Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
• Assists with competency assessment for other MAs and provides input on performance evaluations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED