Medical Assistant, Internal Medicine

Mass General Brigham•Lawrence, KS

1d•Onsite

About The Position

Mass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service, striving to provide exceptional care and drive groundbreaking medical discoveries. The Mass General Brigham Medical Group is a system-led entity focused on delivering high-quality, low-cost, innovative community-based ambulatory care, bringing healthcare closer to patients and lowering total costs. The Medical Group offers a wide range of services including primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery, endoscopy, imaging, cardiac testing, and infusion across physical locations in Massachusetts, New Hampshire, and Maine, as well as digitally. The organization is committed to health equity and removing barriers to care, having launched a Medicaid-focused clinic at their Riverwalk Internal Medicine practice in Lawrence, MA, to expand access to affordable, high-quality care for approximately 800 Medicaid ACO patients. This full-time, 40-hour Medical Assistant position is to support this Medicaid Clinic, with clinic hours Monday-Friday from 8:00 AM to 5:00 PM, with staggered schedules. The role involves supporting healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, managing patient flow, and direct patient interaction to ensure comfort and address concerns, collaborating with physicians, nurse practitioners, and nursing staff for efficient care.

Requirements

High School Diploma or Equivalent
1-2 years of direct MA experience or medical field work

Nice To Haves

Associate's Degree Medical Assisting
Basic Life Support [BLS Certification]
Certified Medical Assistant [National Certification]
3 years of experience administering a vaccine (for providing immunizations)

Responsibilities

Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
Maintains inventory of immunizations and check expiration dates.
Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.