Medical Assistant III

City of Hope • Arcadia, CA

382d • $46,779 - $70,179

About The Position

The Medical Assistant III position at City of Hope is essential for providing administrative, clerical, and non-invasive technical support services under the guidance of licensed healthcare providers. This role is crucial in ensuring the efficient functioning of healthcare facilities while prioritizing patient well-being and satisfaction. The position involves preparing for patient appointments, assisting during examinations, and maintaining compliance with safety protocols.

Requirements

• High school diploma or equivalent.
• Graduate of an accredited Medical Assistant program.
• Training in specialty specific assisting is a plus.
• Two years of experience in primary care clinical assisting, performing lab tests and processing lab and diagnostic study orders.
• Proficiency in Infusion scheduling, including managing schedule.
• Mentoring and/or Precepting of other staff; Leading Clinic throughput; Leading Procedural Clinic Sterile Processing/Equipment Management; Serving on a Quality Improvement Team.

Nice To Haves

• Experience in specialty specific assisting.
• Leadership experience in clinic throughput or procedural clinic management.

Responsibilities

• Prepares for patient appointments by reviewing and updating patient records prior to appointment.
• Reviews patient record (EHR) to determine needed services and whether referrals are in process or have been completed since last visit.
• Prepares exam and treatment rooms with necessary instruments prior to patient appointment.
• Greets patients and escorts them from the waiting room to exam rooms; completes rooming activity including vital signs, height, weight, allergies, chief complaint, screening, medication list, and pharmacy information.
• Recognizes and reports abnormal results or changes in patient condition to licensed member of care team.
• Assists provider or nurse upon request during examination/procedure of patient according to generally accepted medical standards.
• Practices universal precautions with respect to established safety protocols.
• Facilitates communication between the provider(s) and patient as needed, including translation as appropriate.
• Performs basic nursing procedures including thermal applications, non-sterile soaks and applications of simple dressing, perineal care, and urine test.
• Assists patients with ADLs as indicated.
• Administers injections as ordered and under the direction of licensed clinical care team member and within scope of practice.
• Performs phlebotomy and specimen collection, if applicable to the clinical setting.
• Maintains a safe, comfortable, and therapeutic environment for the patient and their families.
• Pre-certifies surgical and other procedures, if appropriate.
• Schedules tests and off-site procedures when necessary.
• Assists providers in procedures if applicable to the clinic setting.
• Responsible for adherence to sterile field set-up, sterile technique, and annual competency validation.
• Maintains compliance with manufacture guidelines including disinfectant/sterilization and safe handling of instruments/equipment.
• Disposes of contaminated items according to OSHA guidelines.
• Handles laboratory specimens according to OSHA and CLIA guidelines.
• Transmits patient education when appropriate using preprinted education materials, links, etc.
• Replenishes supplies, stocks, and cleans exam rooms daily.
• Takes medical stock inventory and communicates supply shortage to Clinical leadership.
• Maintains company code of conduct and patient confidentiality as regulated by HIPPA.
• Attends annual CPR, OSHA and CLIA training programs as applicable.
• Attends all staff meetings.
• Assists with telehealth visits including chart prep, contacting patient prior to appointment, completing virtual rooming process, supporting patient during virtual visit, completing visit wrap-up, scheduling test and off-site procedures where indicated, and charge reconciliation.

Benefits

• Comprehensive health insurance
• 401k retirement plan
• Paid time off
• Continuing education support
• Diversity and inclusion programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED