CPG - Medical Assistant III- Arlington, TX

Catalyst Physician Group•Arlington, TX

About The Position

The Medical Assistant III role at Catalyst Physician Group is a highly skilled clinical team member responsible for advancing support to physicians and clinical teams, ensuring a high standard of patient care and operational efficiency. The Medical Assistant III role combines clinical proficiency, leadership, and mentorship duties while ensuring excellent patient experiences. Join us and be part of a rapidly growing team that's truly making a difference!

Requirements

High school diploma or equivalent
Certified Medical Assistant (CMA, RMA, CCMA, or equivalent) required
Current AHA or American Red Cross BLS certification for healthcare providers with hands on component preferred or within 60 days of hire
Minimum of 3 years of experience as a Medical Assistant in a healthcare setting is required
Strong knowledge of clinical best practices, infection control, and regulatory compliance
Documented proficiency in advanced clinical skills and knowledge (i.e. Phlebotomy, prescription medications, vaccines, and quality metrics [HEDIS]

Nice To Haves

Athena EMR experience

Responsibilities

Accurately obtain, record, and document patient vitals and clinical information in the EMR using established protocols
Perform all duties of highly experienced Medical Assistant II at a high level of independence, including procedures, medication administration, injections, immunizations, and other procedures
Clinical inbox management for self, provider and POD as needed. To include timely response to patient inquiries, managing refills, and answering any clinical questions within the scope of practice
Creates positive team member and patient experiences
Practices service recovery and service excellence, proactively addressing patient concerns, and ensuring positive feedback from patients and providers
Participates in assigned related clinical projects
Provide educational materials and health information under physician guidance
Observe and report patient concerns and condition changes to to licensed personnel
Possesses advanced clinical skills, knowledge and/or specialty certifications (i.e. Pediatrics, Phlebotomy, Value-Based Care, HEDIS, advanced equipment uses)
Cross trained to work in multiple departments, roles, and locations including Front Office and Lab, and able to float as needed to support team coverage
Covers Nurse/MA visit schedules and performs ancillary procedures as required
Accurately and completely documents patient encounters in the EMR, utilizing auditing tools and following refill protocols
Conducts regular audits using the rooming guideline tool to ensure compliance with documentation standards
Serves as POD/Station Lead for Quality control activities, including chart audits, vaccine inventory, and OSHA compliance
Conducts site safety audits and reports on variance or incidents, ensuring little to no deficiencies
Maintains advanced knowledge of OSHA safety regulations and clinical compliance practices
Acts as a clinical mentor and preceptor for new hires and provides ongoing training for other Medical Assistants, ensuring proper technique and adherence to established policies and procedures
Leads or coordinates small team tasks or huddles as assigned
Demonstrates advanced EMR workflow knowledge and proactively manages clinical inboxes for self and providers
Reviews patient schedules, performs encounter preparation, and escalates appropriately within scope
Advanced patient guidance, communication, and coordination are all supported by proactive workflow
Successfully completes the 60-day competency and skills checklist as part of onboarding and ongoing professional development
Participates in periodic skills assessments and demonstrates proficiency in all required clinical tasks
Works well with a diverse group of professionals in a team environment, proactively supporting POD and team members
Covers Nurse/MA schedule and floats as needed
Demonstrates patience and commitment to CPG values, consistently exceeding patient expectations and uplifting team members
Support providers in Value-Based Care initiatives