Medical Assistant III - Santa Monica, CA

Planned Parenthood Los Angeles•Santa Monica, CA

9d•Onsite

About The Position

Planned Parenthood Los Angeles is seeking an experienced and caring Medical Assistant with excellent clinical and customer service skills to work full-time at our Santa Monica Health Center. An intermediate level position responsible for all supporting functions in the delivery of reproductive health care services. Performs all Medical Assistant front and back office functions. Assist patients by providing testing, screening, and education required for the provision of medical reproductive health care and to provide non-judgmental, empathetic education and communication on options for patients, as required. Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Requirements

High school diploma or GED required
Medical Assistant Diploma from an accredited institution required
American Heart Association Basic Life Support (BLS) Certification required
Minimum of four (4) years of experience in a clinical setting required
Availability to work flexible hours including Saturdays
Venipuncture and Injection training (to be completed within 30-days of hire)

Nice To Haves

Medical Assistant Certification preferred
Reproductive health care experience desirable
Knowledge of surgical services preferred
Keep current on relevant anatomy and physiology, methods of contraception, STIs, pregnancy, adoption, early prenatal care, education techniques, community resources, agency protocols, referral procedures, all Planned Parenthood programs initiatives and communications

Responsibilities

Obtain medical history, interview and educate clients ensuring informed consent
Assist with the Patient Portal Enrollment process
Obtain vital signs (blood pressure, height, weight, etc.)
Accompany clients during procedures, as necessary
Assist nurses and clinicians
Pregnancy testing and options counseling
Provide abortion education per agency protocols, make appointments and complete pre-screening form
Complete daily quality control log
Clean and stock exam and interview rooms
Comply with infection control, safety, and emergency guidelines
Sharp handling
Ability to clean Autoclave and monitor Attest system
Dipstick urinalysis
Phlebotomy/Injection
Vitals and Screen for potential problems: ascertain NPO status, identify and record allergies, identify and record drug or medication history, educate on analgesia options, note funding source, educate on contraception choices
Clean and prepare room for examination, assist the patient in preparation for examination
Prepare lab slips
Assist in the transportation of patient, Provide support for patient
Turn on equipment: EKG, pulse oximeter
EKG lead placement
Operate electric table: Know table positions
Assist with Ultra Sound machine (as directed by MD)
Greet and assist all patients and visitors, whether in-person or by telephone
Schedule, reschedule, cancel, or confirm patient appointments in a timely manner to maximize scheduling for patient volume
Register patients and compile complete and accurate information
Accept and process cash payments according to established guidelines
Verify insurance coverage, determine patient eligibility
Prepare and assemble charts, copy, transfer, and scan as needed
Reconcile billing at the end of patient visit
Maintain effective patient flow to assist in prompt treatment of patients
Utilizes various computer programs to verify eligibility, schedule and register patients, enter charges, obtain benefit information, and generate letters for authorizations
Appropriately refers patients to correct agencies or offices for service(s)
Respond to Billing Department and Call Center inquiries and responds effectively to questions and concerns expressed by patients and other staff
Communicate/coordinate with health center staff to resolve issues relating to scheduling of patients
Ensure the accuracy and presence of appropriate documentation for effective patient care
Ensure appointments conform to established authorizations
Resolve problems (registration, eligibility, billing or financial) in a timely manner
Follow inventory control policies and assist in monthly inventory, as needed
In the absence of the Health Center Supervisor, ensure compliance with Risk Management, including occurrence and incident reporting, and illness & injury policies and procedures
Model excellent customer service and effectively manage patient complaints
Ensure that inventory control policies and procedures are followed
Ordering and inventory maintenance (forms, medical equipment)
Generate monthly reports
On-call duties
Assist in verifying daily clinic sign-in log and employee time sheets
Review charts for completeness, errors, signatures and appropriate assembly
Train new staff and volunteers by demonstration of techniques and procedures and observation
Perform other duties as may be assigned by the Health Center Supervisor/Center Manager