Medical Assistant II - Behavioral Health

Open Health Care Clinic•Baton Rouge, LA

120d

About The Position

The MA functions under the supervision and guidance of the Clinic Manager, RN Case Manager, RN Team Lead, and/or Provider(s). Participates in the multi-disciplinary process of providing care and treatment to patients. They provide clinical support and technical assistance to the professional medical and other staff. The MA is responsible for functioning within their assigned privileges based on experience, training and competency verification Individual must be able to manage demanding workload with accuracy. Position requires excellent customer service skills with patients and their families.

Requirements

Candidates must be eligible for and/or hold one of the following medical assistant certifications:
Option 1: CCMA (Certified Clinical Medical Assistant) through NHA
High school diploma or GED/high school equivalency; OR scheduled to complete within 12 months.
Completion of a Medical Assistant training or education program within the last 5 years; OR
High school diploma/GED and: 1 year of supervised work experience in medical assisting within the last 3 years; OR 2 years of supervised work experience in medical assisting within the last 5 years.
Option 2: CMA (AAMA)® – Certified Medical Assistant through AAMA
Must be a current or past CMA (AAMA)® holder OR a student/graduate of a medical assisting program accredited by the: Commission on Accreditation of Allied Health Education Programs (CAAHEP), OR Accrediting Bureau of Health Education Schools (ABHES).

Responsibilities

Patient Relations: Achieves customer/patient’s satisfaction by greeting and proactively attending to patient needs.
Responds to patient’s requests in a timely and efficient manner.
Assists in making patient appointments and obtain all necessary patient information
Maintains confidentiality of patient’s information at work and off duty.
Relaying messages in a timely manner to appropriate health care providers.
Participates in performance improvement activities and initiatives on-going.
Clinical: Assists Providers with patient office visits which include, rooming patients, interviewing patients, recording vital signs including pulse rate, blood pressure, height and weight, head circumference and entering information in patient electronic medical record (EHR).
Performs point-of-care lab tests; obtain and process specimens for outside laboratories
Plans nursing care following agency policies and standard operating procedures when appropriate.
Performs tasks delegated by the Provider in accordance with The Louisiana State Board of Medical Examiners and The Louisiana State Board of Nursing.
Clerical: Maintains patient charts as outlined by each practitioner and according to policy of the Health Center.
Ensures an efficient system of communication and processing medical calls.
Ensures that appointment confirmations are done on a daily basis.
Participates in morning huddle as assigned
Orders and retrieves patient’s medical records, x-ray films, scans, lab work, etc. in preparation for the patient’s office visit.
Assist in making patient appointments and placing necessary referrals
Performs administrative tasks, including form completions, prior authorizations, prescription refills and referrals.
Safety/Infection Control: Strictly adheres to Universal Precautions
Performs aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/healthcare errors.
Follows job safety requirement. Reports and documents accidents or incidents within 24 hours of occurrence to the immediate supervisor.
Organizes exam rooms, including general cleaning, upkeep, and re-stocking of all supplies
Workforce Development: Responsible for maintaining up-to-date knowledge, skills, and abilities
Attends and participates in in-service, monthly staff meetings, continuing education offerings, community training events, conferences, and webinars as appropriate