Medical Assistant II
About The Position
The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Does this position require Patient Care?Yes Essential Functions: -Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record. -Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education. -Perform general office duties, such as answering Patient Gateway messages, requesting medical records, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach. -Collect laboratory specimens, log them, and prepare them for testing or transport. -Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider. -Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.
Requirements
- High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred
- Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred
- Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred
- Direct MA experience or medical field work 1-2 years required
- Strong interpersonal and communication skills are essential for success in this position.
- Ability to prioritize tasks in complex and busy environments.
- Accuracy and attention to detail.
- Comply with all local, state, and federal privacy and confidentiality rules and regulations.
- Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
- Comprehensive knowledge of medical terminology, procedures, and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Managing one's own time and the time of others.
Responsibilities
- Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
- Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
- Perform general office duties, such as answering Patient Gateway messages, requesting medical records, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
- Collect laboratory specimens, log them, and prepare them for testing or transport.
- Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
- Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
