Medical Assistant-II Virtual Care-Community Medicine

Indiana University Health System•Indianapolis, IN

1d•Remote

About The Position

IU Health is launching a Community Medicine (Virtualist) program to expand access to specialty care across Indiana. This role is for a Medical Assistant with strong technology skills to support virtual care providers. It is a non-traditional, technology-enabled position crucial for shaping and scaling virtual care delivery. The role is 100% virtual, involving direct support of virtual providers during patient visits, hands-on involvement in building and refining virtual workflows, and influencing statewide care delivery. It is ideal for MAs who enjoy technology, innovation, and change. The Medical Assistant will perform duties associated with direct patient care and clinical direction under the supervision of a designated supervisor and assigned physician, ensuring care aligns with organizational standards. This includes assuring completeness of ordered procedures and treatments, maintaining smooth patient flow, performing general lab work, instructing patients on procedures and treatments, and ensuring timely and accurate execution of medical orders and referrals. The position also involves registration and scheduling activities, maintaining EMR files, and general front office functions. Computerized physician order entry may be performed if directed by the assigned physician. The MA is also expected to precept current MA team members or MA Externs as requested by leadership. While not all traditional MA duties will be performed daily, a solid understanding of the MA scope of practice is required, and the role is expected to evolve with the program's growth.

Requirements

Current Medical Assistant certification
Previous MA experience
Solid understanding of MA scope of practice
AHA Basic Life Support for healthcare workers certification
High school diploma or equivalent
Graduation from a Medical Assistant program
Current certification in medical assisting from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC)
Knowledge of OSHA, CLIA, and ADA
Knowledge of ICD-10 and CPT coding
Knowledge of standard laboratory and medical procedures
Knowledge of insurance plans and third-party payers
Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists
Basic math and accurate data collection and entry skills

Nice To Haves

Comfortable and confident using technology
Adaptable and open to change
Detail‑oriented and proactive
Self‑directed, yet collaborative
Interested in innovation and virtual care delivery
TB validated (to administer or read) or validation obtained within 6 months of hire
Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire
Other advanced life support certifications may be required per unit/department specialty according to patient care policies

Responsibilities

Prepare patients and providers for virtual visits
Conduct virtual rooming and clinical intake
Provide real‑time technical support during visits
Coordinate post‑visit follow‑up and next steps
Document accurately in the electronic medical record
Communicate with patients via phone and digital tools
Support scheduling and virtual front‑office functions
Perform duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards
Assure completeness of ordered procedures and treatments
Assure smooth patient flow
Perform general lab work
Instruct patients concerning procedures, treatments and needs
Ensure medical orders and referrals are carried out accurately and in a timely manner
Perform registration and scheduling activities per organizational and departmental procedures
Maintain EMR files
Perform general front office functions as needed
May perform computerized physician order entry, only if directed by assigned physician
Precept current MA team members or MA Externs as requested by leadership