Medical Assistant II - Pulmonary Department - Peabody

Beth Israel Lahey Health • Peabody, MA

105d

About The Position

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by providing guidance to other clinical team members and performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population. The MA II will perform all of the duties of a medical assistance as well as acting as a team lead resolving issues and triaging problems, an EPIC expert, a mentor/preceptor to other MAs as well as assisting the practice with special projects and additional quality initiatives. A Medical Assistant organizes work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA II is responsible for developing, following and sustaining all workflows, standard work, policies, and procedures. The performance of the Medical Assistant in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction. The Medical Assistant works in collaboration with the physician(s), other health care provider(s), other ambulatory support staff within the department and with other disciplines to deliver patient care and with the department's leadership to improve the overall medical assisting operations.

Requirements

• High School Diploma or equivalent required.
• Minimum of three (3) years of experience as a Medical Assistant with a minimum of one (1) year as a Medical Assistant at Lahey.
• Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers.
• Knowledge of medical terminology.
• Strong problem-solving abilities and analytical skills.
• Advanced computer skills to input and retrieve clinical information.
• Utilizes critical thinking and good judgement in performance of tasks.
• Good organizational skills and the ability to multitask and prioritize daily assignments.

Nice To Haves

• Medical Assistant Certification (AAMA, CCMA, RMA, NCMA) preferred upon promotion and maintained.

Responsibilities

• Acts as first point of contact for basic Epic related questions from Medical Assistants and Clinical Staff.
• Assists with troubleshooting Epic related issues using documented best practices.
• Proactively problem solves basic issues with the ability to understand, listen, and solve or escalate any issues before they become more serious.
• Accepts assignments/projects that maintain regulatory compliance.
• Accepts assignments/projects that improve QI processes.
• Facilitates orientation for new Medical Assistants, including scheduling of orientation activities and tracking completion.
• Mentors and trains new staff on practice policies and procedures.
• Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.
• Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
• Delivers care that is specific to the age of the patient.
• Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.
• Contributes information provided by the patient or family for the assessment of health status.
• Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.

Benefits

• Health insurance
• Paid time off
• Retirement plan
• Employee assistance program
• Continuing education opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED