Medical Assistant II - Laboratory

Mercy Cedar Rapids•Baltimore, MD

43d

About The Position

This position supports Mercy's philosophy of patient centered care by providing timely and accurate specimen collection and other laboratory support functions. The Certified Medical Assistant exhibits compassion towards our patients, provides outstanding customer service, and demonstrates professional behavior. This includes all interactions with patients and their families; in person during the lab visit, telephonically and electronically.

Requirements

Knowledge of specimen collection procedures, including venipuncture, capillary collection, TB placement, and respiratory swabs
Knowledge of different patient populations and their needs, including neonatal, pediatric, geriatric, and trauma
General knowledge and understanding of the diagnosis process, lab values, and safe handling of sharps and blood products.
Ability to successfully perform venipunctures.
Ability to work quickly and efficiently under pressure without sacrificing quality
Ability to multi-task, prioritize, and work with interruptions
Strong computer knowledge and skills to navigate the laboratory information system (EPIC)
Ability to be detail-oriented
Ability to complete appropriate documentation and paperwork clearly and completely
Exhibits outstanding customer service to patients, families and colleagues.
High School Diploma or equivalent required.
Education sufficient to obtain required licensure.
Medical Assistant Certification required.

Nice To Haves

Medical office or laboratory experience is strongly preferred.

Responsibilities

Ensure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at handoffs and other times as needed.
Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information to allow for the best possible patient outcome
Prioritizes workload to ensure timely collection of patient samples
Properly identifies patients and samples during the pre-analytical, analytical, and post-analytical phases of testing
Perform specimen collection, including phlebotomy, respiratory swabs, urines, stools, and skin tests, with skill and compassion
Follows laboratory procedures for specimen collection, order entry and all other duties
Accesses lab information system (EPIC) to perform order entry, specimen collection and sample labeling
Open and/or close outpatient lab area as scheduled
Maintains a consistent patient flow and advises patients of delays
Monitors and maintains patient waiting area
Provides patient collection instructions
Answers incoming phone calls and places outgoing phone calls in a timely manner using proper phone etiquette
Acts as a resource for laboratory medicine information to providers and others
Reviews information in the laboratory information system (EPIC) for deficiencies and resolves discrepancies
Scan documents into the laboratory information system (EPIC) and maintain records appropriately
Communicates effectively and professionally with physicians, nurses, other medical personnel, patients, and families
Assists with education and training new staff and students as needed
Maintains laboratory and/or outpatient area with general cleaning, stocking, and upkeep
Maintains and improves skills by participating in at least one continuing education activity annually
Actively seeks and identifies opportunities for process improvement
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.