Medical Assistant II - Galveston ENT

About the position

The Medical Assistant II is responsible for providing technical, supportive, age-specific, and developmentally appropriate patient care functions for the assigned clinical area. This role may involve functioning as a member of a Patient Centered Medical Home clinical team or performing routine administrative and clinical tasks. The Medical Assistant II possesses advanced skills and is proficient in maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care.

Responsibilities

• Perform as Medical Assistant and Front desk Registration training.
• Effectively identify problems and determine solutions.
• Understand clinic flow to maximize clinic usage to meet patient needs.
• Assist with patient flow within assigned outpatient clinic setting.
• Respond in a timely manner to call-lights.
• Provide comfort measures to patient/family.
• Perform technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.
• Obtain vital signs and document chief complaint and reason for visit.
• Use aseptic techniques and infection control measures in the performance of duties.
• Accurately collect excretory specimens, such as urine and feces.
• Obtain blood samples by venipuncture.
• Accurately perform tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult.
• Measure and record intake and output as ordered.
• Prepare and assist patients undergoing treatments, examinations, and procedures.
• Recognize patient care priorities, treatment plan, objectives, and potential crisis.
• Provide other treatments and care to patients appropriate to training, as assigned, under the direction of a physician.
• Recognize and communicate patient needs and unusual occurrences with patients/families.
• Refill patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area.
• Safely and properly administer medications as assigned.
• Accurately document/communicate interventions and measurements.
• Communicate relevant information to appropriate health care provider.
• Complete accurate, concise, and legible documentation on patient clinic record under supervision.
• Assist with medication reconciliation as required.
• Assist in the maintenance of equipment, supplies, and the environment.
• Maintain a clean and safe environment.
• Check equipment/supplies for expiration dates, electrical safety tags, intactness, and usability.
• Clean equipment and return to its proper place.
• Report equipment and supplies needing replaced or repaired.
• Stock rooms, carts, cabinets, etc. as assigned/requested.
• Respect and support patient rights.
• Serve as patient/family advocate.
• Practice principles of patient and employee confidentiality.
• Utilize available resources and seek assistance in dealing with ethical dilemmas, as appropriate.
• Practice positive customer peer relations.
• Consistently communicate in a professional and courteous manner.
• Report and seek assistance in dealing with guest complaints/concerns.
• Establish and maintain a positive rapport with patient/family and co-workers.
• Participate in and support continuous quality improvement activities at the clinic/departmental level, as appropriate.
• Demonstrate acceptable productivity and practices cost containment.
• Prioritize and complete all work in an effective and efficient manner.
• Demonstrate initiative, resourcefulness, and flexibility.
• Effectively and efficiently use time, equipment, and supplies.
• Function as an interdependent and supportive team member.
• Provide support and assistance, as appropriate.
• Remain calm and purposeful and respond in an appropriate, professional manner in emergent or chaotic situations with direction.
• Participate in clinic meetings/activities and support the clinical, departmental, and organizational philosophy and goals.
• Accept responsibility for own growth/development.
• Participate in in-services and ongoing education programs.
• Remain current on all in-service/education/credentials/certification requirements for position, as appropriate.
• Exchange constructive feedback with peers and others.
• Conduct self-evaluation and participate in developmental goal setting.

Requirements

• High school or equivalent education.
• Three years of experience as a Medical Assistant.
• Certified or Registered Medical Assistant with a nationally recognized accreditation organization (AAMA, AMT, NCCT, NHA or other).
• CPR Certification required.