Medical Assistant II, Certified - Merrimack Family Medicine

Tufts Medicine•Tewksbury, MA

1d•Onsite

About The Position

This role focuses on providing medical and clinical support services to patients, including preparing patient rooms, escorting patients to rooms, taking vitals, documenting patient information, assisting physicians with procedures, and educating patients on specimen collection. It also involves performing clerical or administrative duties in support of clinical operations. This is a clinical technologist role requiring specialized knowledge or skills gained through a combination of vocational education, training, and experience, most commonly applied to patient care and/or scientific/laboratory jobs. It is a senior-level role requiring broad knowledge of operational procedures and tools obtained through extensive work experience and vocational or technical education. The position works under limited supervision for routine situations, handles non-routine problems requiring analysis, provides assistance, may lead and train entry-level employees, and may lead daily operational activities. Under general supervision of licensed personnel, this position is responsible for continuous, efficient, and smooth patient flow in the outpatient/ambulatory setting. It acts as a patient liaison through both clinical and administrative responsibilities, playing an important role in the revenue cycle process, clinical operations, and patient experience. The role responds to hourly variations in patient volume, clinician, and room availability to continually maximize efficient use of space and resources in the clinic; identifies and provides necessary clinical and administrative preparation pertaining to patient care according to protocols; and assists with patient care as warranted and within their scope of practice. The position may also administer immunizations per clinic needs.

Requirements

High school diploma or equivalent.
Obtain Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
Basic Life Support (BLS) Certification OR Obtain within three (3) months.
Two (2) years of Medical Assistant experience.

Nice To Haves

Three (3) years of Medical Assistant experience.
Bilingual.
Experience with electronic medical record systems.

Responsibilities

Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Communicates delays to patients and providers. Responds to variations in patient volume, provider ability, and resources (e.g. early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in room utilization and assignment.
Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history. This may require interviewing the patient to obtain data.
Exercises a high degree of customer service in all interactions with patients, internal and external customers.
Provides a safe, comfortable, and clean environment for patients and families.
Escorts patient to exam room and prepares patient for provider visit. This may include pediatric, adult, or geriatric patients. Checks to ensure patient comfort, privacy, and safety.
Ensures patient and personal safety. Completes a fall risk assessment. May sit with a patient who needs monitoring.
Prepares exam room for each patient in accordance with needs of patient’s visit.
Assists and/or chaperones providers/nursing with physical exams, treatments and procedures as necessary.
Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height and weight), records patient’s stated level of pain, and reviews list of medications with patient.
Performs collection of specimens and/or ensures the necessary supplies and equipment are ready for the provider to use during the visit.
Performs Point of Care Testing (POC) as ordered including but not limited to Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
Performs quality control checks on equipment.
Assists in arranging for diagnostic testing and surgical procedures under direction of the nurse or physician.
Assists with patient billing by ensuring CPT codes, diagnosis codes and all supplies and procedures are indicated on charting.
Ensures outside paperwork is scanned into patient’s electronic medical record.
Processes and tracks referrals and prior authorizations as requested/ordered by provider. Notifies provider of patient requests for referrals and prescription renewals.
Stocks, maintains and rotates medical supplies in clinic rooms daily according to clinic demands. Monitors expiration dates. Monitors medical supply inventory for clinic and orders medical supplies as needed.
Participates in unit specific quality improvement projects i.e. hand washing audits, time-outs, refrigerator/medication logs, daily/monthly code cart checks.
Provides administrative support which may include coordinating interpreter services, answering telephone calls, taking accurate messages, forwarding messages, and faxing.
May administer immunizations as needed.
Trains and orients new medical assistants and will precept students.
May perform hand hygiene audits.
May be asked to cover satellite locations.