Medical Assistant I

Cincinnati Children's•Eastgate, TX

1d•Onsite

About The Position

At Cincinnati Children’s, the goal is to make children's health better through a holistic team approach in patient and family care, and in advancing science and discovery. The organization strives for continuous improvement and finds inspiration in its shared purpose. Cincinnati Children's is recognized by U.S. News & World Report as a top 10 best Children's Hospitals, consistently among the top 3 for NIH Funding, recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025), one of America’s Most Innovative Companies by Fortune, consistently certified as a great place to work, a Leading Disability Employer, and Magnet® designated for nursing excellence. The organization embraces innovation, including the responsible use of artificial intelligence, to empower teams for smarter work and better care. The Medical Assistant I provides competent technical and clinical services, assists care providers with procedures and physical exams, prepares patients for examination and treatment, and delivers care consistent with family-centered care and medical home models. This role involves flexible, culturally competent, and responsive care, treating families as full partners in decision-making. The Medical Assistant also acts as a customer advocate, responds to parent requests, provides education, collaborates with colleagues, manages records, assists with data collection, obtains consents, maintains patient files, and may manage specimens and retrieve test results, communicating normal lab results as delegated. All delegated clinical and administrative duties are performed under the supervision of a nurse or licensed physician.

Requirements

High school diploma or equivalent
Graduate of a program in Medical Assisting AND No directly related experience OR Completion of a formal medical services training program of the US armed forces OR 1 year of work experience in a related job discipline

Responsibilities

Provide competent technical and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs.
Assist care providers with procedures and physical exams of patients.
Prepare patients for examination and treatment.
Provide care consistent with the family-centered care and medical home models.
Provide flexible, culturally competent and responsive care to the needs of the patient and family.
Treat families as full partners with decision making processes regarding their child's care, which includes offering information, services and support in a collaborative and respectful manner.
Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families.
Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner.
Respond quickly to parent requests and concerns.
Provide appropriate education/information to patients and/or families.
Work collaboratively/cooperatively with others and follow complex direction to resolve problems and achieve goals.
Develop positive working relationships with peers/colleagues and acknowledges others skills, experience, knowledge, creativity and contributions.
Share knowledge and/or provide support for team members.
Contribute to and promote a positive and professional work environment/atmosphere.
Manage records per department policy.
Assist with collection of data for various forms.
Obtain consent and release of information forms when indicated.
Maintain patient files, records and other information.
Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
May manage specimens per protocols.
Maintain knowledge of all routine testing processes and retrieve test results.
Communicate normal lab results as appropriately delegated.
Performs delegated clinical and administrative duties under the supervision of a nurse or licensed physician.