Medical Assistant I: Hoag Urgent Care

Hoag•San Clemente, CA

About The Position

The Medical Assistant (MA) is responsible for maintaining a highly professional environment, ensuring a collaborative relationship with patients and physicians. The MA will assist with the non-clinical tasks required to ensure smooth patient access and flow. The non-clinical responsibilities include pre-authorization processes and acting as a liaison between providers and patients. The MA will work collaboratively with staff to ensure all proper records are received and all appropriate testing is completed prior to appointment or surgery date. The MA will provide updates to staff and patients on timing and status for all above tasks that could impact the patient’s health and/or testing and treatment options. Ensures even patient flow and continuous communication within Hoag and referring physician offices. This includes but is not limited to the following tasks: Scheduling patients (including follow-up office visits, imaging, and lab work) Preparation of appropriate chart elements Checking vital signs Rooming patients Assisting with procedures May be required to start at a different location throughout the workweek or travel to multiple sites.

Requirements

High school graduate or equivalent GED
Graduate of Medical Assistant program OR one year previous medical back-office experience, preferably within an acute healthcare system environment.
Basic keyboarding skills and knowledge of Microsoft Office Suite, including Outlook, Word and Excel
Basic knowledge of medical terminology
Current BLS Certification

Nice To Haves

Associate or Bachelors’ degree in healthcare-related field
Minimum one (1) year previous medical back-office experience, preferably within an acute healthcare system environment
Working Knowledge of EPIC or other Electronic Medical Record system ‘EMR’
Qualified bilingual or multilingual candidates
Medical Assistant Certification
CPR certification
Current Limited Phlebotomy Certification

Responsibilities

Maintaining a highly professional environment
Ensuring a collaborative relationship with patients and physicians
Assist with the non-clinical tasks required to ensure smooth patient access and flow
Pre-authorization processes
Acting as a liaison between providers and patients
Work collaboratively with staff to ensure all proper records are received and all appropriate testing is completed prior to appointment or surgery date
Provide updates to staff and patients on timing and status for all above tasks that could impact the patient’s health and/or testing and treatment options
Ensuring even patient flow and continuous communication within Hoag and referring physician offices
Scheduling patients (including follow-up office visits, imaging, and lab work)
Preparation of appropriate chart elements
Checking vital signs
Rooming patients
Assisting with procedures
May be required to start at a different location throughout the workweek or travel to multiple sites.