Medical Assistant I
About The Position
Position Summary: The MA is responsible for a wide range of administrative and clinical tasks to assist our clinical providers. The MA provides support in delivering excellent patient service, clinical support, and front office duties and promotes health and wellness. The MA ensures the clinic runs efficiently by managing the flow of patient services, monitoring resources, and works collaboratively with the clinic providers. Position Summary: The MA is responsible for a wide range of administrative and clinical tasks to assist our clinical providers. The MA provides support in delivering excellent patient service, clinical support, and front office duties and promotes health and wellness. The MA ensures the clinic runs efficiently by managing the flow of patient services, monitoring resources, and works collaboratively with the clinic providers.
Requirements
- High School diploma or GED required.
- In the state of WA Licensed Medical Assistant Certification required, AAMA (preferred)
- Phlebotomy certified within 90 days of hire.
- Graduate of an accredited medical assistant program.
- 3-years’ experience minimum.
- Preferred in primary/urgent care preferred
- Documentation of Hepatitis B vaccination or proof of immunity (titer).
- Documentation of proof of a negative TB test in the last 90 days before start-date.
- We require CPR certification (BLS) pre-hire.
- Proficient in execution of Level I, Level II, and Level III Job Duties
- Demonstrate an understanding of and commitment to The Vera Way by practicing its key components of mindfulness, continuous learning, a coach approach, innovation, adaptability and resilience with all members of Vera's staff, clients and patients.
- Proven customer service skills.
- Ability to problem solve and prioritize work assignments in a busy clinic environment.
- Team player with strong interpersonal skills and excellent verbal and written communication.
- Intermediate computer skills preferred.
- Care Center Documentation of Hep B vaccination or proof of immunity (titer).
- Documentation of proof of a negative TB test in the last 90 days before start-date.
- We require CPR certification (BLS) pre-hire and ongoing
- Documentation of annual influenza and COVID-19 vaccinations in compliance with company policy
Nice To Haves
- AAMA (preferred)
- Preferred in primary/urgent care preferred
Responsibilities
- Continues performing job duties of MA I and II
- Exhibits an exemplary and positive attitude with patients and team members
- Leads the implementation of Sprints within own Care Center and may lead with regional Vera Care Center launches, also may travel to other Vera Care Centers to help with training of new Vera team members
- Leads follow-up on compliance follow-up with Incident Reports
- Organizes the monthly/quarterly care center audits
- Drives outreach efforts for performance and incentive metrics
- Co-manages (center-based) staffing schedules and coverage
- Participates in Vera Committees (RISE, Vera Whole Health, Employee Engagement, etc.)
- Leads Compliance Audits
- Approves and submits Quality Control Logs
- Develops additional personal skills (skills certifications, leadership course, etc.)
- Facilitates Medical Assistant Meetings
- Sees when clinical workflows are broken, identifies root-causes, helps implement solutions
- Helps manage patient concerns (as assigned)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
