Medical Assistant I, Outpatient Behavioral Health, Wilmington

ChristianaCare • Wilmington, DE

22h • $19 - $28

About The Position

ChristianaCare Outpatient Behavioral Health is looking for a Medical Assistant I. Outpatient Behavioral Health is located at 501 West 14th Street in Wilmington, Delaware. The Outpatient Behavioral Health practice is a highly respected, multidisciplinary team dedicated to providing comprehensive, confidential mental and emotional health care. Our clinicians including psychologists, social workers, psychiatric nurses, mental‑health counselors, and board‑certified psychiatrists deliver tailored evaluation and treatment services supported by the full resources of ChristianaCare. We care for patients experiencing a wide range of behavioral‑health needs, including anxiety, depression, PTSD, bipolar disorder, relationship and family challenges, life transitions, grief and loss, and other emotional or mental‑health concerns. Our integrated model ensures patients receive convenient, coordinated support from a team committed to high‑quality, compassionate care. ChristianaCare Outpatient Behavioral Health is proud to serve the Brandywine Valley as one of the region’s leading outpatient behavioral health centers. Adult Outpatient Psychiatry & Therapy | ChristianaCare As a Medical Assistant I, you will assist physicians during the examination and treatment of patients, whether through virtual or on-site appointments. This role is crucial for delivering quality patient care and encompasses various clinical and clerical duties within the medical practice. Work Schedule: Monday through Friday from 8am to 4:30pm Requires flexibility to travel to additional sites and provide cross‑coverage within New Castle County

Requirements

• High School Graduate or GED required.
• A graduate of a recognized Medical Assistant Program or hold current Medical Assistant Certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI).
• Strong attention to detail
• Dependability and reliability
• Excellent communication skills
• Integrity and professionalism
• Solid technical and clinical skills

Responsibilities

• Greeting and assisting patients both virtually and on-site
• Rooming patients, and preparing them for visits by taking and recording vital signs
• Performing point of care testing
• Administering injections and medications
• Conducting EKGs when needed
• Support for clinicians during examinations and procedures
• Preparing treatment rooms with essential supplies
• Completing patient-specific paperwork
• Ensuring that electronic medical records (EMR) are up to date with relevant test results for subsequent visits
• Handling patient callbacks with information as directed by providers
• Following state guidelines for the sterilization of medical equipment
• Managing prior authorizations, referrals, and medication refills
• Scheduling tests and surgeries
• Performing quality control on point of care testing equipment
• Offering documentation assistance during provider examinations and procedures
• Undertaking clerical tasks as assigned by supervisors
• Troubleshooting issues with video visits
• Helping patients utilize ChristianaCare’s Patient Portal
• Working safely, adhering to departmental safety rules, and promptly reporting any unsafe conditions or violations that could potentially harm patients, staff, or visitors

Benefits

• Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth Advance your education with up to $5,250 per year in tuition reimbursement.
• Paid Parental Leave Receive 12 weeks of paid parental leave to support your growing family.
• Retirement Planning & Financial Well‑Being Access two retirement plan options, including a 403(b) with company contributions, plus professional retirement planning services and financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED