Medical Assistant I - Waltham

Mass General Brigham•Waltham, MA

1d•$18 - $25•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary . OVERVIEW: The Medical Assistant is responsible for assisting physicians, nurse practitioners and nurses with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with his / her training and skills. His / her primary roles are to assure efficient patient flow through the office; to maintain neat, clean, and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs. REPORTS TO: Practice Manager

Requirements

Good communication skills
Sound judgement and problem-solving ability
Ability to prioritize
Ability to handle multiple tasks in a busy environment and see them through to completion
Accuracy and attention to detail
HS Diploma
Diploma from an approved MGH Medical Assistant program or equivalent

Responsibilities

Assures efficient patient flow through the office
Assures patient Medical Record is complete prior to the visit
Greets patient in waiting room and escorts to exam room
Instructs patient how to prepare for the physician or nurse practitioner (assisting as necessary)
Anticipates / sets up special equipment and/or supplies needed for the visit
Alerts the physician or nurse practitioner when patient is ready and communicates pertinent clinical information
Cleans and prepares room for next patient
Responds to needs to expedite visits and keep on schedule
Assists the physician or nurse practitioner with patient care during the visit.
Adheres to hand hygiene and standard precaution guidelines
Provides care appropriate to age group of patients in practice setting and documents data per practice protocols
Assists physician or nurse practitioner with patient examination, procedures, and treatments as directed
Performs other tests, procedures, and treatments as directed - stool guiac testing - LBT testing
Documents testing / results per practice protocols.
Performs designated tasks related to tracking test results and may communicate normal test results to patients as directed by a physician, nurse practitioner, or nurse
Receives patient messages, reviews these with physicians, nurse practitioners or nurses per practice protocols, and takes action as directed
Maintains neat, clean, and safe exam rooms and treatment areas.
Assures patient care areas are neat, clean, professional-looking
Assures exam and treatment rooms are properly stocked, equipped, and secured as applicable
Assures all equipment is in good working order
Cleans equipment after patient use per office protocols
Promotes patient / customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs
Adheres to Human Resource policies with respect to attendance and dress code
Adheres to MGH customer service philosophy in all patient interactions
Communicates appropriately and effectively with patients
Functions as an integral part of the patient care team
Interacts in a professional, cooperative way with other practice staff
Accepts delegate responsibilities in apositive manner
Before leaving the practice on breaks / lunch makes sure adequate coverage is available
Engages in constructive problem solving with others in the practice as problems arise
Function as a Patient Service Coordinator, cover front desk, answer phones
Process letters of medical necessity