About the position
Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This position is responsible for coordinating care to assure high quality, compassionate patient care is provided. They will maintain and oversee patients at the office locations and will act as the liaison with other organizations and departments. This position may be required to order all medical, pharmacy supplies, and office supplies to manage patient care. They will assure compliance with all the policies/procedures of MyMichigan Health and follow Occupational safety and Health Administration (OSHA) guidelines, Clinical laboratory Improvement Amendments (CLIA) regulations, and all appropriate regulatory agencies. They will coordinate with and train any new employees, students and float staff as required. The clinical person will provide patient education, assist with specialty care modalities, symptom management, be available for emergencies, monitor for compliance and the effects of care management with high risk patients, educate on prescriptions and teach the patient and family the reasons for the medication and side effects, coordinate and ensure continuity of care with other providers. Also, may perform general office duties (keyboarding, filing, telephone, computer and office equipment) as needed. The expectations outlined in this job description may vary slightly depending on the practice in which you are assigned. Your immediate supervisor will be able to clarify your responsibilities for you.
Responsibilities
- Triages all calls, schedules daily urgent/emergent add-ons, receives and relays test results.
- Greets patients and/or family, performs routine pre-examination procedures including vital signs, assessing and recording objective and subjective data concerning presenting condition.
- Updates and maintains an accurate patient record by performing but not limited to, orders reconciliation, secure messaging (if available) and other tasks as assigned.
- Performs medication reconciliation, enters allergy reaction type, processes refills within the scope of their certification.
- Assists provider with examinations and procedures.
- Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure.
- Disposes of contaminated supplies and sterilizes medical instruments.
- Provides complete patient assessment as indicated within the scope of the practice.
- Performs patient care measures including injections, minor dressing changes, and obtaining blood specimens.
- Assists in maintaining a clean and safe environment for patients and co-workers.
- Understands necessary computer functions in the office setting: MAPS, MCIR Practice Management, Electronic Medical Records, LIS, Emageon, dictation systems, and any other necessary programs to assist providers and staff.
- Demonstrates critical thinking for patient management.
- Maintains a high level of confidentiality and ensures patient's rights in accordance with proper procedures and in compliance with HIPAA.
- May be asked to perform clerical duties - filing out insurance forms, correspondence, arranging hospital admission, answering the telephone, updating/filing patient's medical records.
- Orders supplies and medications.
- Maintains a system for accurately documenting and coding, in the medical record as appropriate and per policy.
- Participate in annual review for quality and completeness as necessary.
- Provides for the age specific needs of the population served according to department standards and policies/procedures as evidenced by observation, documentation and peer feedback.
Requirements
- High School Diploma or GED.
- BLS - Basic Life Support Required Within 3 months of hire or transfer.
- MA CERT - Medical Assistant Required.
- Registered Medical Assistant (RMA) through American Medical Technologist (AMT) or Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA) or equivalent Medical Assistant Credential.
- Knowledge of medical office policies, practices and procedures as normally acquired through three to five years working in the health care system or similar setting.
- Excellent interpersonal skills needed to communicate successfully with individuals and groups.
Nice-to-haves
- Previous experience in a physician clinic setting preferred.
Benefits
- Mandatory Occupational Safety and Health Administration (OSHA) training must be done annually according to the Exposure Control Plan.
