Medical Assistant - General Medicine

University of California San Francisco•San Francisco, CA

22h•Onsite

About The Position

Under the supervision of the UCSF Health Nurse Manager and guided by Ambulatory Services policies and procedures, the Hospital Assistant III supports patient care delivery in primary care and multispecialty ambulatory clinic settings. This role plays a critical part in enhancing the patient experience by supporting clinic flow, assisting with patient outreach, and working collaboratively with interdisciplinary care teams. The Hospital Assistant III floats between front-office and back-office functions, performing both clerical and clinical duties. Responsibilities include direct patient care support, laboratory procedures, care coordination, and ensuring high service standards across multiple UCSF Health clinic sites.

Requirements

Minimum of one year of experience as a Medical Assistant in a medical practice
Current American Heart Association BLS/CPR certification
Certification from an approved Medical Assistant program or an equivalent combination of training and experience
Phlebotomy certification (CPT)
Experience using Epic (APeX) electronic health record system
Familiarity with immunization schedules and recommendations
Current American Heart Association CPR certification

Nice To Haves

Prior experience in internal medicine, geriatrics, or family medicine
Experience working in a medical, hospital, or clinic environment
Fluency in Spanish or Chinese (spoken, read, and written)
Experience with disease registries, data collection, and basic data analysis

Responsibilities

Clinical Support & Patient Care Perform routine clinical functions including vital signs, pain screening, allergy review, medication reconciliation, and patient history documentation.
Assist with patient preparation for exams and procedures, including serving as a chaperone when needed.
Administer injectable vaccines following successful completion of UCSF-specific training and competency verification.
Obtain specimens and perform point-of-care testing, EKGs, phlebotomy, and other laboratory procedures in accordance with policy.
Assist providers during complex medical procedures after completing required competencies.
Monitor patient flow, transport patients safely, and support timely care delivery.
Maintain clean, stocked exam rooms and clinical areas; monitor equipment and supplies.
Care Coordination & Documentation Carry out provider orders, distribute after-visit summaries, schedule follow-up appointments, and support patient discharge processes.
Complete referrals, obtain insurance authorizations, and assist with patient communications.
Maintain accurate documentation in the electronic health record and update health maintenance records.
Utilize non-provider protocols to support preventive care and screenings.
Maintain required logs and participate in quality improvement initiatives.
Patient Experience & Communication Serve as a primary point of contact for patients and families through in-person, phone, and electronic communication.
Facilitate interpreter services as needed to ensure equitable access to care.
Communicate appointment delays, coordinate with front-office teams, and support patient expectations.
Demonstrate professionalism, cultural sensitivity, and service excellence in all interactions.
Assist patients with questions or concerns using effective conflict-resolution skills.
Team Collaboration & Operations Participate in daily huddles, leadership rounds, and outreach initiatives.
Share relevant information with care team members to support continuity of care.
Offer suggestions to improve clinic workflows and operations.
Support coverage of phones, messaging, and electronic in-baskets as needed.
Adhere to all infection control, safety, privacy, and regulatory requirements.