About The Position

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. The position involves performing routine clinical and administrative duties in support of the assigned area or office.

Requirements

  • High School Diploma or Equivalent (Required)
  • BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association
  • BLS American Heart RQI E-Card (BLS AHA-RQI ECARD) - American Heart Association
  • BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association
  • BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential
  • BLS Cert Red Cross (BLS RC) - Red Cross
  • No prior work experience required.
  • Can be graduate of an accredited EMT (Emergency Medical Technician) or MA (Medical Assistant) Diploma program, possess Medical Assistant Registration or Medical Assistant Certification; or have six (6) months of patient care experience.

Nice To Haves

  • Six (6) months of patient care experience in lieu of graduate of an accredited Medical Assistant or EMT program.

Responsibilities

  • Obtains pre-certification and authorization.
  • Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
  • Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
  • Explains policies including all regulatory and financial consent forms; secures all required signatures.
  • May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.
  • Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
  • May confirm physician and prescription orders ensuring accuracy.
  • May schedule walk-in appointments for services offered.
  • Collects patient out-of-pocket responsibility per collection guidelines.
  • Provides patient estimates as requested.
  • Prepares and balances a daily deposit of all payment collections.
  • Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
  • May guide the patient to appropriate destination for services.
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