Medical Assistant/Front Desk Receptionist

PainPoint Health•Mishawaka, IN

16h•$21•Onsite

About The Position

Advanced Pain and Anesthesia Consultants (APAC) is a Joint Commission–accredited leader in multidisciplinary pain management. We combine innovative interventional procedures, physical therapy, and psychological support to help patients reclaim their lives. This role blends front-desk coordination with hands-on clinical support in a fast-paced healthcare environment. You’ll work closely with physicians and staff, support patient flow, maintain accurate records, and help uphold the highest standards of care, safety, and compliance.

Requirements

High school diploma or GED required
At least one year of experience in an administrative role required
At least one year of experience in a healthcare setting required
Minimum of one year of hands-on experience working with EMR systems required
Excellent verbal and written communication skills
Strong interpersonal and customer service skills
Proficiency in Microsoft Office Suite or related software
Excellent organizational skills and attention to detail
Basic understanding of clerical procedures, recordkeeping, and filing
Knowledge of medical terminology, spelling, and office ethics
Ability to work independently while maintaining strict patient confidentiality

Nice To Haves

Medical Assistant Certification preferred

Responsibilities

Check patients in and out; register patients and collect co-pays and deposits
Answer and route phone calls; schedule appointments and gather required patient information
Prepare and distribute patient documentation, including new patient paperwork, insurance cards, and privacy notices
Ensure all required forms and consents are completed
Use EMR systems daily to create, retrieve, update, and maintain accurate, organized electronic medical records
Maintain the confidentiality, security, and integrity of all patient records
Obtain and document patient medical histories, vital signs, test results, and other clinical information
Prepare examination and treatment rooms; clean medical instruments; stock rooms and manage medical supply inventory
Assist practitioners with medical procedures, patient care, and patient transfers before and after procedures
Prepare, order, and administer medications under physician direction and supervision
Provide compassionate support and assistance to patients and their families
Interact professionally and courteously with physicians and office staff
Adhere to facility clinical guidelines and ensure compliance with healthcare regulations, including HIPAA and OSHA
Complete all required annual mandatory training by assigned deadlines