Medical Assistant (MA) Front/Back Float
About The Position
Virtual care is a system strategic priority focused on creating value through new patient growth, operational efficiency, population health, and consumer engagement. This exciting role is at the intersection of technology, healthcare, performance improvement in uncharted territory, and a great team of passionate individuals. The Virtual Urgent Care Front Office Back Office (FOBO) Medical Assistant is responsible for the front and back office duties of the 24/7 On Demand Virtual Urgent Care as assigned and/or supports clinical care team members with the delivery of patient care in accordance with Medical Assistant Scope of Practice while utilizing the five (5) Simply Better steps with every patient and team member interaction. The FOBO is responsible for driving the system-wide virtual care strategy at the patient level through excellent customer service, problem solving skills, and care navigation. MUST be available to pick up variable shifts (weekdays/weekends/1am-930am or 9:00am-5:30pm or 5pm-1:30am) and MUST have reliable wi-fi connection and must maintain a quiet and distraction-free area to conduct patient care.
Requirements
- One (1) year medical office and clinical experience in an ambulatory care environment required.
- High School graduate or equivalent required.
- Certificate from Accredited Medical Assistant Program required.
- BLS for Healthcare Provider required.
- MUST have reliable wi-fi connection and must maintain a quiet and distraction-free area to conduct patient care.
- MUST be available to pick up variable shifts (weekdays/weekends/1am-930am or 9:00am-5:30pm or 5pm-1:30am)
Nice To Haves
- Phlebotomy Certification preferred.
Responsibilities
- Monitoring On Demand virtual urgent care patient queues and initiating registration/rooming process for all virtual and TytoCare visits.
- Assist TytoCare patients with MyChart activations.
- Miscellaneous downtime tasks to assist other departments (i.e. incomplete registration and eCheck-ins, etc.)
Benefits
- In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities.
- Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family.
- Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
