Medical Assistant - Family Planning

Planned Parenthood of Greater Ohio•Cleveland, OH

10d•$18 - $22•Onsite

About The Position

Planned Parenthood of Greater Ohio is seeking mission-minded Associates to join us as a full-time (37.5 hours per week) Medical Assistant to serve our patients at our Old Brooklyn Health Center. SUMMARY The Medical Assistant performs a variety of client care services in accordance with agency policies and in a courteous and professional manner. Provides general health and contraceptive information to clients, assists with medical procedures and performs clerical functions, while ensuring quality client care and excellent customer service. The Health Care Assistant provides direct services in family planning and, if assigned, abortion care and is responsible for customer service skills in person and on the telephone. Must be pleasant, courteous and helpful. Requires an understanding of and commitment to quality healthcare and excellence in customer service and practice these values in relation with internal and external customers. BENEFITS Signing Bonus Paid Time Off Paid Parental Leave Medical 90% employer-paid base medical plans for single coverage Dental Vision 100% employer paid Life Insurance 100% employer paid Accidental Death & Disability 100% employer paid Long Term/Short Term Disability 100% employer paid 401(k) with matching employer contribution up to 4% Nine (9) paid holidays per year Two (2) Floating holidays per year Financial incentive program for certified bilingual staff Planned Parenthood respects and honors all people. Qualified associates who are fluent in a needed language (Spanish, Nepali, or Somali, depending on geographic service area) will earn a $1.00 per hour differential for two years following successful examination. WHAT YOU CAN EXPECT At Planned Parenthood, we believe that effective onboarding and training is the foundation for a successful and thriving career. New Heath Services Associates will take part in a robust clinical training program with a mix of virtual, instructor led, and hands-on styles. First Week: New Hire Orientation (Virtual with Human Resources), Health Services Orientation (Virtual with Clinical Training Team), Home Health Center Observations (On-Site) Second Week: Training in Electronic Health System, EPIC (Computer Based), Home Health Center Training (On-Site instructor led at Home Site)

Requirements

High school diploma or GED
Advanced technical training or Certified Medical Assistant required
Excellent customer service, problem solving, judgment, organizational and communication skills
Strong commitment to quality health care

Nice To Haves

Experience working in a health care setting preferred
Knowledge and proficiency in medical assisting techniques and reproductive health preferred

Responsibilities

Provide clients with accurate information regarding PPGOH services, including questions pertaining to contraception options and funding sources.
Briefly orients patients on what to expect during their visit.
Informs patients about delays.
Respond to telephone calls by making appointments, providing information and appropriate referrals.
Schedule, cancels and reschedules patient appointments as appropriate.
Prepare and maintains patient medical records.
Maintain accurate records for patient registration, medical records, lab testing, etc.
Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees and providing /printing client receipts.
Provide client with correct forms and ensures forms are completed.
Provide customer focused services.
Anticipates needs of the patients and providers and performs necessary duties to ensure patient satisfaction and promote clinic success.
Responsible for establishing effective and enduring relationships with patients and other PPGOH constituents as appropriate.
Gather and record all pertinent information from patients in order to provide health services.
Enters information on patient visits into the medical record and patient data system.
Maintains patient data system files with accurate, current patient information.
Conduct verbal history and appropriate screening for medical record documentation
Screen medical and social history with correct documentation of pertinent information.
Can administer medication according to scope of practice or licensure
Transfer/document required information in the medical record checking the accuracy of all data per PPGOH protocol
Participate in a team approach delivery system of services to patients in accordance with PPGOH policies and procedures and current medical standards.
Promotes/maintains communication with patients, peers, health center manager, clinicians and administration
Prepare clients for exams and assists in exam room when needed.
Understand content of and accurately explains Informed Consent.
Provide appropriate and accurate patient education and information as needed.
Perform waived laboratory tests and venipuncture.
Measure and document client height, weight and blood pressure.
Prepare examination room and maintains cleanliness and inventory of all aspects of the health center.
Assist in minor surgical procedures.
Handle medical waste utilizing universal precautions
Communicate with co-workers to keep client visits moving in a timely manner
Maintain confidentiality and exercise sensitivity in a nonjudgmental manner when dealing with sexuality and sensitive issues with clients.
Participate in risk and quality management processes.
Adheres to HIPAA, OSHA and CLIA regulations and workplace safety policies.
Attend in-service, workshops, seminars, and staff meetings.