Medical Assistant, Family Medicine

Mass General Brigham • Natick, MA

23h • Onsite

About The Position

Mass General Brigham is a not-for-profit organization dedicated to advancing its mission through patient care, research, teaching, and community service, striving to provide exceptional care. The Mass General Brigham Medical Group, a system-led operating entity, focuses on delivering high-quality, low-cost, innovative community-based ambulatory care, bringing healthcare closer to patients. This group offers a wide range of services including primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery, endoscopy, imaging, cardiac testing, and infusion across various physical locations. The specific practice, located at 307 West Central Street in Natick, MA, provides caring, comprehensive primary care for patients of all ages, treating acute and chronic illnesses, and promoting general health, disease prevention, and overall well-being. The team is described as close-knit, highly collaborative, and patient-centered. The organization seeks moldable candidates with positive attitudes, strong customer service skills, emotional intelligence, and a passion for healthcare. This is a 40-hour Full-Time Medical Assistant position to support the Family Medicine office on-site, Monday through Friday from 8:00am-4:30pm. The role involves assisting healthcare teams with both clinical and non-clinical patient services under the direction of healthcare providers, including taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. It requires direct patient interaction to ensure comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Requirements

• High School Diploma or Equivalent required
• Direct MA experience or medical field work 1-2 years required

Nice To Haves

• Associate's Degree Medical Assisting preferred
• Basic Life Support [BLS Certification] - Various Issuers preferred
• Certified Medical Assistant [National Certification] - Various Issuers preferred
• Positive attitudes
• Customer service skills
• Emotional intelligence
• Passion for this work

Responsibilities

• Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and check expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Benefits

• Free parking
• Competitive base pay
• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums and bonuses as applicable
• Recognition programs designed to celebrate your contributions and support your professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees