Medical Assistant - ENT

Rochester Regional Health•Rochester, NY

41d•$18 - $20

About The Position

As a Medical Assistant, your excellent customer service and communication skills directly affect patient care as well as ensuring day to day office operations run smoothly.

Nice To Haves

Associates degree preferred.
2 years of pre-hospital care activities or acute/critical care experience preferred
Strong customer service, computer, and communication skills
Medical Assistant Certification preferred
For Elder ONE Employment: 1 year experience with frail, elderly population preferred

Responsibilities

Clinical Support
Conduct pre-visit planning, close care gaps, and complete health maintenance and registry work.
Obtain and document patient vital signs, history, and screenings; promptly report abnormalities.
Perform EKGs, phlebotomy, point-of-care testing, and collect/process specimens for external testing.
Assist providers and nursing staff during procedures and clinical care activities.
Review and pend medication refills and provider orders; assist with prior authorizations and patient forms.
Provide patient education and instructions under provider or RN guidance.
Maintain exam/treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation.
Order and track clinical supplies; assemble information packets and support provider communications.
Patient Interaction & Administrative Duties
Support patient flow through check-in/check-out, scheduling, referrals, insurance verification, and phone management.
Facilitate communication with patients, including mailing provider updates and assisting with MyCare sign-up.
Escort patients to ancillary services (e.g., lab, radiology) as needed.
Team & Practice Support
Manage medical records through abstraction, scanning, and filing of health maintenance and test reports.
Compile data from patient records for quality assurance and improvement activities when requested.
Process payments and charge entry; manage non-clinical office supplies and distribute mail.
Perform other duties as assigned to ensure smooth practice operations.