Medical Assistant, Endocrinology

Mass General Brigham • Dover, NH

4d • $18 - $25 • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Located at 10 Members Way in Dover, NH, this position will support our expert providers that specialize in care for patients with endocrine conditions, including diabetes, thyroid disorders, and a broad spectrum of other hormonal disorders. This practice focuses on specialized diagnostics and treatment, including advanced patient education programs to assist individuals looking to improve their health and enjoy a better quality of life. We are seeking a full-time, 40-hour Medical Assistant to join our Endocrinology team! The practice operates Monday through Friday from 7:30am to 5:15pm, with 8-hour shifts staggered accordingly based on practice needs. Once the initial orientation period is complete (typically after the first 6-months in the role), there is a possibility of working remotely 2 days per week. The ideal candidate will have strong hands-on patient care experience and feel comfortable working directly with patients in a fast-paced clinical setting. We are looking for someone who is highly detail-oriented, particularly when managing prescription refills and handling in-basket work within the EMR. Strong time management skills are essential, as this role requires balancing patient-facing responsibilities with administrative tasks throughout the day. We are seeking someone who is organized, proactive, and able to prioritize effectively to ensure smooth workflow and high-quality patient care. The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Requirements

• High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred
• Direct MA experience or medical field work 1-2 years required
• Strong interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one's own time and the time of others.

Nice To Haves

• Medical Assistant Course or diploma program or a minimum of 1 year professional experience
• National MA Certification via AAMA, AMT, NHA, or NCCT
• Epic experience
• Endocrinology experience
• Procedural experience
• Basic Life Support [BLS Certification] preferred
• Certified Medical Assistant [National Certification] preferred

Responsibilities

• Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and check expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED