Medical Assistant, Dedicated Provider Network

UnitedHealth Group • Saint Charles, MO

260d • $16 - $33 • Onsite

About The Position

Provide non-clinical and clinical support to dedicated clinic operations including patient flow, responding to requests from clinical staff and providing clinically competent medical care services within their scope of practice. The MA working at any Optum Serve site is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures. The Medical Assistant role is patient facing and can require working in a non-traditional clinical setting. It is customer facing with high expectations for operational excellence, particularly for maintaining strict adherence to compliance and control practices. The Medical Assistant performs clinical and administrative duties in a health care setting under the supervision of a licensed examiner. Duties primarily consist of ancillary completion, as well as telephone and clerical support. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Requirements

• High School Diploma or GED.
• Graduate of a Medical Assistant Certification program and valid Medical Assistant Certification.
• Phlebotomy certification from accredited training course, when mandated by state requirements or phlebotomy experience.
• Qualified candidates must possess organizational and problem-solving skills, exceptional communication and customer service and a solid attention to detail.
• Proven ability to work independently and as part of a team, have good interpersonal skills and a willingness to be flexible and adapt to changing situations.
• Proven to possess computer skills: Microsoft Office Suite programs, Gmail and Google Drive, setting up printers, troubleshooting internet issues, ability to learn new programs and systems.
• This job may require sitting for long periods, bending, twisting and occasionally lifting/carrying up to 50 lbs.

Nice To Haves

• Experience in clinical settings.
• VA or C&P experience.
• Experience in waived lab testing and processing.
• Compliance duties and cadences: Monthly site checklist - completed monthly.

Responsibilities

• Contributes to the achievement of established organization goals and objectives and adheres to Organization policies, procedures, quality, and safety standards.
• Assists providers with patient preparation for examination, minor office procedures and with the examination and education of patients.
• Supports other members of the clinical care team, assuring optimal best practice patient flow; manages variable and unpredictable patient volume throughout the workday.
• Provides clerical support and serves as backup for the Administrative Assistant or other team members as needed.
• Screens all patients, regardless of visit type, for preventative care needs, ongoing support, barriers to care, safety concerns, and potential fall risk.
• Reports actual and potential problems concerning patients, families and associates using established reporting protocols for Optum Serve and/or work location.
• Participates in performance improvement initiatives to improve care quality and safety.
• Ensures ongoing compliance with regulatory, accreditation, and quality/safety standards by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, area free of clutter, and other related tasks.
• Performs selected patient and laboratory testing consistent with the scope of the practice, including but not limited to electrocardiography, pulmonary function tests, and vision acuity testing.
• Documents these activities in the patient's electronic medical record (EMR) or other venues based on policy.
• Provides escort for patients and assists with patient discharge activities.
• Provides chaperoning for patients per policy.
• Fulfills infection prevention and environmental responsibilities as assigned, which may include: Light cleaning during clinic hours and cleaning of equipment.
• Updates appropriate records of scheduled equipment maintenance and manages drug and medical supply inventories.
• Under onsite provider supervision may perform phlebotomy, including venipuncture; pulmonary function test (PFT), ankle brachial index (ABI) and electrocardiograms (EKG), measurement, and documentation of vital signs.
• Completes requisitions as needed.
• Attends scheduled meetings including, but not limited to, regular staff meetings and training classes for safety, infection control, OSHA, CLIA, BLS and others as required.
• Maintains compliance files, records, logs, charts in accordance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA.
• Demonstrates behavior consistent with Optum Serve mission, vision, goals, objectives, and patient care philosophy.
• Performs any other duties as directed by Optum Serve Leadership.
• Commitment to serving Veterans, including those with service animals, ensuring they are not refused service.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED