Medical Assistant/Clinical Service Specialist, Full Time - Novi, MI

Vivo Infusion•Novi, MI

2d•$20 - $24•Onsite

About The Position

VIVO Infusion, LLC Medical Assistant/Clinical Service Specialist Novi, MI VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team at Novi, MI! In this position, you will play a crucial role in our clinical operations by providing essential support to our medical team, patients, and the infusion center! As a Medical Assistant, you will be responsible for welcoming patients, assisting medical staff, and delivering safe, compassionate care in accordance with all external and internal guidelines and regulations. We are looking for a Medical Assistant with prior administrative experience, strong initiative, and the ability to work independently. This location will require working on some days when no patients are scheduled, working alone to support administrative functions, and intake medical deliveries as needed. Private Equity for the Greater Good -Company-wide Employee Ownership Program Vivo Infusion has received The Gold Seal of Approval from The Joint Commission. The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers. An organization that achieves The Gold Seal of Approval shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve. Learn more about Vivo, by visiting our website: https://vivoinfusion.com/

Requirements

High school graduate or equivalent, required.
Medical Assistant Certification or Registration, required.
CPR/BLS, required.
6 months of clinical experience, required.
Must possess outstanding communication and interpersonal skills with ability to communicate professionally and effectively with other staff members, patients and physicians.
Must possess computer skills for electronic recordkeeping.
Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

1 year in an administrative or customer service role, preferred.
Phlebotomy and lab processing skills, preferred.
Self-motivated with the ability to work independently as needed.

Responsibilities

Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
Room clinic patients in person or virtually and update patient chart with the required information
Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
Oversees and ensures efficient turnover of exam rooms
Assist provider in the exam room as requested
Collect, prepare, and submit ordered patient lab specimens as directed.
Assist Patient Services team as needed to obtain prior authorizations for prescribed treatment's and documents.
Triage patient phone calls and messages and document them appropriately
Orders and manages supplies under the direction of manager
Disinfect and stock the exam rooms.
Assist in obtaining records required for the patients chart
Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
Follow company policies and CDC guidelines for infection control.
Assist with proper handling and storage of hazardous materials.
Maintain confidentiality of all company and patient records.
Adhere to HIPPA.
Communicates schedule changes to the team and assists with rescheduling patients.
Manages incoming mail and deliveries.

Benefits

Medical, Dental, Life, Vision Insurance
Option for HSA w/ Employer Contribution
401K with Match up to 4%
PTO: Accrual 4+ weeks/YR, buy-back program (get paid for unused PTO), and PTO donation program to allow Vivo team members to donate to others in nee
Wellness Reimbursement Program - $360 Annually
Employee Referral Bonus - Uncapped bonus potential
Tuition Assistance Program
Employee Assistance Program (Employer-provided)
Short & long-term disability (Employer-provided)
Life Insurance (Employer-provided)