Medical Assistant/Clinical Service Specialist Full-Time - Winter Park, FL

Vivo Infusion•Winter Park, FL

5d•$21 - $23•Onsite

About The Position

We are seeking a motivated and detail-oriented Medical Assistant/Clinical Service Specialist to join our highly skilled Infusion team in Winter Park, FL! This role requires strong customer service, organization, and administrative skills. The ideal candidate will be self-driven, able to work independently, and possess excellent communication. The individual in this role will be responsible for ensuring smooth clinical operations, managing patient schedules, answering phone calls, and providing general administrative support to the infusion clinic. If you thrive in a fast-paced environment, are a proactive problem-solver, and have a passion for helping others, this position offers the chance to be part of a supportive and growing team. Join us in making a positive impact on your community while contributing to Vivo Infusion's mission of providing the ultimate patient experience in a comfortable, professional, and empathetic environment.

Requirements

High School graduate or equivalent required.
2 years of administrative experience in a healthcare environment, required.
Working knowledge of medical terminology, required.
Active CPR/BLS prior to starting work, required.
Demonstrates intermediate typing skills (50+ wpm), computer literacy with MS Office (Excel, Word, PowerPoint), and proficiency in office equipment and information systems, including billing databases.

Nice To Haves

Medical Assistant Certification or similar, preferred.
1 year working with insurance authorizations, benefits verifications, and billing, preferred.
Bilingual language (Spanish) preferred, but not required.
Potential travel to other local Vivo clinics to provide administrative support if needed.

Responsibilities

Manages and supports all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing the handling of incoming mail.
Proactively reviews patient cancellations and reschedules treatments to ensure the treatment plan is followed. Communicates any changes to the Clinical Operations Manager and nursing staff as needed. Additionally, calls to remind patients of their upcoming appointments.
Receives deliveries, collects invoices, reviews for accuracy and consistency, connects with the Clinic Manager to authorize payment, and then sends to Vivo Accounts Payable team.
Schedules patients for follow-up infusion treatments working closely with the Patient Care Navigator team to assist and coordinate.
Collaborates with referring providers to obtain and file medical records, ensuring all relevant documents are available for the medical teams review.
Maintains efficiency and accuracy while adhering to HIPAA guidelines in handling patient records and documents.
Proficient in using information systems, maintaining statistical records, and preparing reports as requested by the Clinic Manager.
Assists with clinical inventory management in collaboration with the Clinical Operations Manager.
Fosters positive and collaborative relationships with professional staff, co-workers, referring physician offices, ancillary departments, and external agencies.

Benefits

Medical
Dental
Life
Vision
Option for HSA w/ Employer Contribution
401K with Match up to 4%
PTO: Accrual 4+ weeks/YR, buy-back program (get paid for unused PTO), and PTO donation program to allow Vivo team members to donate to others in need
Wellness Reimbursement Program - $360 Annually
Employee Referral Bonus - Uncapped bonus potential
Tuition Assistance Program
Employee Assistance Program (Employer-provided)
Short & long-term disability (Employer-provided)
Life Insurance (Employer-provided)