Medical Assistant-Certified

Ochsner Health•Slidell, LA

22h•Onsite

About The Position

This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. It assists in the delivery of health care services to patients of diverse backgrounds and age and maintains positive relationships with patients and their families. The role involves working effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician. Communication via phone is required to ensure patient needs are met timely and accurately. The incumbent will access the company's data systems to document pertinent medical information. Ochsner Health is a leading not-for-profit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers. For 12 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana. Additionally, Ochsner Children’s has been recognized as the No. 1 hospital for kids in Louisiana for three consecutive years. Ochsner inspires healthier lives and stronger communities through a combination of standard-setting expertise, quality and connection not found anywhere else in the region. In 2023, Ochsner Health cared for more than 1.5 million people from every state in the nation and 65 countries. Ochsner’s workforce includes more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians. Ochsner Health is proud to be an Employer of Choice, recognized by Newsweek as one of America's Greatest Workplaces for Diversity of 2024 and America's Greatest Workplaces for Parents and Families 2023. It has also been listed by Becker's Healthcare as one of the 150 Top Places to Work in Healthcare, awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace, and ranked as a 2023 Top Workplace in the USA and for six consecutive years by The Times-Picayune. Ochsner Health also earned 2022-2023 Great Place to Work Certification™.

Requirements

High school diploma
Experience working with and maintaining confidential information
Experience working in a fast-paced environment with minimal supervision
Medical Assistant Certification
Basic Life Support (BLS) from the American Heart Association
Clinical knowledge
Proficiency in using computers, software, and web-based applications
Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
Strong interpersonal and customer service skills

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider.
Assists in the delivery of health care services to patients of diverse backgrounds and age.
Maintains positive relationships with patients and their families.
Works effectively with fellow employees to ensure the efficient flow of patients throughout their visit.
Provides support to fellow employees and to the attending physician.
Communicates via phone to ensure patient needs are met timely and accurately.
Accesses company's data systems to document pertinent medical information.
Supports the patient and provider throughout the patient visit.
Ensures the patient and provider are prepared for the visit.
Ensures the patient’s questions are answered prior to leaving.
Prepares room for next appointment.
Provides excellent patient service through effective communication both over the phone and in person.
Completes appropriate documentation including patient registration if necessary.
Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as assigned.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

Equal Opportunity Employer (All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.)
Accessibility accommodations for the application process (contact HR Employee Solution Center at 504-842-4748 (select option 1) or [email protected])
Employer of Choice (Ranked one of Newsweek's list of America's Greatest Workplaces for Diversity of 2024)
Employer of Choice (Becker's Healthcare listed Ochsner Health as 150 Top Places to Work in Healthcare)
Employer of Choice (Awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace)
Employer of Choice (Ranked as a 2023 Top Workplace in the USA!)
Employer of Choice (Awarded Top Work Places 2023 for six consecutive years by The Times-Picayune)
Employer of Choice (Earned 2022-2023 Great Place to Work Certification™)
Employer of Choice (Ochsner Health named to Newsweek's America's Greatest Workplaces for Parents and Families 2023)