Medical Assistant/ Certified Nursing Assistant

Appalachian Mountain Health•Asheville, NC

13d•Onsite

About The Position

JOB SUMMARY Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, temperature, and other vitals; and reporting patient history summary.

Requirements

General knowledge of quality improvement practices.
Exceptional written and verbal communication skills.
Proficient with medical office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook, Electronic Health Record systems and automated medical scheduling and billing programs.
Excellent interpersonal skills in group and community settings
Ability to plan, schedule and coordinate
Effective management of multiple duties and responsibilities in a clinical setting
Sound leadership and clinical judgment
Excellent communication skills in person, on the phone and in written communications
Flexibility in a rapidly growing and changing work environment
Strong attention to detail
Exceptional customer service skills
Ability to maintain confidentiality of financial and clinical information
Excellent listener
Demonstrates initiative
High school diploma or General Educational Development (GED)
Satisfactory completion of Medical Assistant Certification Program
Full range of motion, including manual and finger dexterity and eye–hand coordination
Standing and walking frequently and occasionally lifting and carrying items weighing up to 50 pounds
Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting
Some travel within western North Carolina

Nice To Haves

Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness
At least one year of experience in a primary care or public health setting functioning at the full extent of her/his training
Experience with Practice Management systems and EHR
Prior work in performance or quality improvement
Phlebotomy Skills

Responsibilities

Assisting healthcare providers
Maintaining electronic health records (EHR) and documenting patient data in appropriatefields
Collecting specimens for laboratory testing, administering medications andimmunizations and conducting patient intake and exit interviews
Using data and patient registries to outreach to patients in need of preventive care andfollow-up for chronic conditions
Assisting with patient referrals, tracking and follow-up
As appropriate, taking patient phone calls and following up on patient requests
Scheduling appointments, verifying insurance, checking patients in and out and assessing charges, including past due balances and collection of fees (e.g. co-payment, co-insurance, point-of-care incentive).