Center Care Team - Medical Assistant, Center Float

ArchWell Health•Lincoln, NE

1d•Onsite

About The Position

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. They deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities. The Medical Assistant – Internal Float (MA-Float) is a critical role to flexibly support ArchWell Health members and their families from the moment they arrive to the moment they leave the centers. The MA-Float may be asked to serve in front office or direct patient care activities, depending on center and member needs. This role supports the PCP day-to-day and ensures efficiency in the care provided to patients. MAs work closely and collaboratively with their teammates to greet, schedule, and room ArchWell Health members. S/he will be expected to assist in assessing patient’s health conditions, including performing routine diagnostic testing during appointments. The MA-Float may be asked to provide coverage outside of their primary center.

Requirements

Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic
Self-starter with the ability to think creatively and work effectively
Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership
Strong communicator that is customer-oriented
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
Experience with claims/quality reports and analytical software packages
Proficient PC Skills, including Microsoft Office Suite
Ability to maintain professionalism and flexibility in a changing work environment
Fluency in - languages spoken by our people in the communities we serve (where necessary)
High school diploma or equivalent education (GED) required
Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e., foreign-trained physician, paramedic, etc.) required
BLS for Healthcare Providers required
EClinicalWorks or similar EMR experience

Nice To Haves

A minimum of 1 year work experience as a Medical Assistant
6+ months phlebotomy experience is highly desired
Experience working with geriatric patients is a plus

Responsibilities

Welcome members upon arrival and help them feel safe and at home, navigating through a seamless and clear check-in process
Schedule appointments and coordinate referrals for a multi-disciplinary care team
Update member information in the electronic medical records system
Request medical records and upload documentation to electronic medical records system
Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure
Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel
Perform all tasks with a hyper focus on patient experience, including answering of incoming calls and processing of patient phone messages, including returning calls; routing calls to other team members as appropriate; and calling patients to obtain and relay pertinent information for the physician
Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary, all under physician supervision
Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times
Assist with center events, as needed