Medical Assistant- Bilingual (English & Spanish)

Catholic Charities of Baltimore•Baltimore, MD

29d•$21 - $23•Onsite

About The Position

The Esperanza Center provides a welcoming atmosphere, social services, health services, legal support and English as a Second Language (ESL) to immigrants in the Baltimore metropolitan area. The center’s staff offers assistance with employment, English proficiency, legal services, and access to primary and urgent health care and referral services. The health services are offered in partnerships with area hospitals and medical schools. Catholic Charities of Baltimore Esperanza Center Health Services is currently seeking a Medical Assistant (Bilingual) that will be responsible for assisting clinicians with patient care, performing appropriate procedures, and preparing rooms and equipment. The MA is also responsible for maintaining records and interacting in a friendly, professional manner with patients, family members and other staff. This position is also responsible for clinical process improvement and acts as a coordinator for lab and referral issues. The MA will be culturally competent and has the ability to work well with people from other countries and cultures, who communicate in other languages and may or may not be literate in any language. The work schedule is Monday - Thursday 8:00am - 5:00pm and Friday 8:30am-12:30pm; 30-32 hours per week(This is a Part-time position)

Requirements

High school diploma or GED equivalent.
Two (2) years’ experience in primary care clinic preferred.
Certification/Licensure: Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA).
Bilingual in English and Spanish (both verbal and written), offering effective communication across diverse populations.
Demonstrates accountability by consistently being punctual and maintaining reliable attendance.
Exhibits strong interpersonal skills with a courteous and professional demeanor towards staff, clients, and visitors.
Maintains a safe environment for patients and co-workers by following established safety protocols, promptly addressing hazards, and promoting a culture of accountability to ensure the well-being of all individuals in the workplace.
Displays excellent organizational skills and meticulous attention to detail, ensuring accuracy and efficiency.
Accepts responsibility for maintaining a safe and secure environment for both patients and co-workers.
Demonstrates comfort and accountability in environments where patients/clients may be unable to perform basic life tasks.
Possesses a solid understanding of personal care, housekeeping, and other essential care areas.
Effectively relates to and provides compassionate trauma-informed care for patients and families with diverse personalities and needs, including those facing economic hardship, language barriers, or limited literacy, ensuring respectful and effective communication.
Demonstrates excellent verbal and written communication skills, ensuring clear and effective exchanges.

Responsibilities

Escorts patients to exam rooms and accurately obtains and documents medical histories and vital signs, ensuring information is complete and entered promptly into the record.
Assists clinicians during examinations, ensuring all instruments, documentation, and patient comfort measures are in place and accurately maintained.
Prepares patients for in-office procedures, confirming consent, explaining steps, and ensuring all required documentation and supplies are complete.
Thoroughly cleans and disinfects exam rooms and equipment after each visit, performs sterilization per infection-control protocols, and maintains fully stocked supplies, forms, and materials, reporting shortages or equipment issues promptly.
Contacts outside medical offices and testing facilities to obtain patient records before scheduled visits, ensuring documentation is complete and promptly filed.
Assists patients in scheduling follow-up appointments, verifying contact information and documenting plans to ensure continuity of care.
Reviews call logs for medication refill requests, verifies patient information and prescription details, and routes complete documentation to the clinician for timely approval.
Administers point-of-care testing as ordered by the clinician, ensuring proper specimen collection, accurate results, and timely documentation in the patient record.
Maintains professional and collaborative relationships with staff and other programs, actively contributing to a positive, team-oriented work environment.
Attends clinic team meetings, all-staff meetings, and staff retreats as scheduled, actively contributing to discussions and follow-up actions.
Performs other duties as assigned.