Medical Assistant – Back Office (temp)
About The Position
Description Primary Accountability The Medical Assistant – Back Office is responsible for supporting efficient patient flow while performing various aspects of the back office patient visit. This position will function within their scope of practice. Description of Primary Responsibilities Responsible for supporting and monitoring patient flow in the back office. Scrubs appointments in advance to ensure necessary information is available for patient visit. Assists in the distribution of patients, including walk-ins. Keeps patients informed of wait times and ensures patients are properly flowed in system. Schedules patient appointments. Follows-up on “no-show” appointments and ensures messages and requests are responded to accordingly. Understands general front office workflows and is able to step in to support the front office when needed. Responsible for performing various aspects of patient visit. Reviews health record with the patient and updates clinical information such as current medication, medical, and surgical histories. Obtains vital signs and patient data. Initiates the follow-up of specialty care referrals and services per policy. Supports dispensary related functions, including requests for prescription refills, logging of medications, and pharmacy/patient phone calls. Completes necessary clinical forms required for patient visit such as patient assistance programs, PM-160’s, and Staying Healthy Assessment forms. Maintains continuous communication within the patient care team. Responsible for performing important medical tests and procedures on patients. Prepares necessary instruments, room set up, and obtains consent for required procedures. Performs Quality Control of CLIA waived screening equipment. Performs CLIA waived screenings and properly documentation in system. Performs injection techniques. Preforms standing orders and clinical indicators such as immunizations, foot screening, and Tuberculosis screening. Performs specimen collection, preparation, and labeling. Performs veni-puncture procedures (if Venipuncture certified). Responsible for obtaining medical record releases, and ensuring the processing of medical record requests. Scans relevant documents into the electronic health record system. Performs documentation in the patient’s electronic health record according to policy and training. Responsible for preparing and stocking exam rooms/lab and monitoring adequate supplies in stock. Responsible for discarding of Biohazard waste and sharps. Responsible for weekly testing and weekly/monthly cleaning of sterilization equipment and the sterilization of medical equipment. May also be responsible for maintenance of the mobile health unit In charge of weekly cleaning and restocking of mobile health unit, dumping septic tank and refueling the vehicle. Drives mobile health unit to and from various designated locations (as often as multiple times per day, after-hours, and on weekends) Maintains all vehicle logs and any DMV records as required. Assists disabled passengers and children into and out of vehicle. Immediately reports to supervisor any vehicle safety, maintenance and hazard issues. Cooperate with any 3rd party official or employee assigned to vehicle inspections. If functioning within the PACE program: Expected to perform within PACE's established policies, procedures, and regulations. Performs other duties as assigned.
Requirements
- MA Certification required. MA Certification from a medical doctor will be considered.
- Injection certification is required. As an alternative, a venipuncture, injection and skin test certificate can be completed as part of the initial job specific competencies.
- Valid CA driver’s license required.
- For Back Office Medical Assistants working in the PACE program – A minimum of one (1) year of documented experience working with the frail or elderly population.
Responsibilities
- supporting and monitoring patient flow in the back office
- performing various aspects of patient visit
- performing important medical tests and procedures on patients
- obtaining medical record releases, and ensuring the processing of medical record requests
- preparing and stocking exam rooms/lab and monitoring adequate supplies in stock
- maintenance of the mobile health unit
- performing within PACE's established policies, procedures, and regulations
- performing other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
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