Medical Assistant - Back Office

Family Healthcare Network • Fresno, CA

124d • $21 - $29

About The Position

The Medical Assistant - Back Office is responsible for supporting efficient patient flow while performing various aspects of the back office patient visit. This position will function within their scope of practice.

Requirements

• Possesses work-related skills at a higher level than completion of high school, including formal written and verbal communications skills, computational and computer skills, mathematical, technical or health care related knowledge frequently acquired through completion of a trade school, para-professional, or certificate type program.
• For Back Office Medical Assistants working in the PACE program - A minimum of one (1) year of documented experience working with the frail or elderly population.
• MA Certification required.
• MA Certification from a medical doctor will be considered.
• Injection certification is required.
• Valid California driver's license required.

Nice To Haves

• Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
• Ability to use Microsoft Excel to review and compile data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
• Ability to create basic presentations in Microsoft PowerPoint.

Responsibilities

• Responsible for supporting and monitoring patient flow in the back office.
• Scrubs appointments in advance to ensure necessary information is available for patient visit.
• Assists in the distribution of patients, including walk-ins.
• Keeps patients informed of wait times and ensures patients are properly flowed in system.
• Schedules patient appointments.
• Follows-up on 'no-show' appointments and ensures messages and requests are responded to accordingly.
• Understands general front office workflows and is able to step in to support the front office when needed.
• Responsible for performing various aspects of patient visit.
• Reviews health record with the patient and updates clinical information such as current medication, medical, and surgical histories.
• Obtains vital signs and patient data.
• Initiates the follow-up of specialty care referrals and services per policy.
• Supports dispensary related functions, including requests for prescription refills, logging of medications, and pharmacy/patient phone calls.
• Completes necessary clinical forms required for patient visit such as patient assistance programs, PM-160's, and Staying Healthy Assessment forms.
• Maintains continuous communication within the patient care team.
• Responsible for performing important medical tests and procedures on patients.
• Prepares necessary instruments, room set up, and obtains consent for required procedures.
• Performs Quality Control of CLIA waived screening equipment.
• Performs CLIA waived screenings and properly documentation in system.
• Performs injection techniques.
• Performs standing orders and clinical indicators such as immunizations, foot screening, and Tuberculosis screening.
• Performs specimen collection, preparation, and labeling.
• Performs veni-puncture procedures (if Venipuncture certified).
• Responsible for obtaining medical record releases, and ensuring the processing of medical record requests.
• Scans relevant documents into the electronic health record system.
• Performs documentation in the patient's electronic health record according to policy and training.
• Responsible for preparing and stocking exam rooms/lab and monitoring adequate supplies in stock.
• Responsible for discarding of Biohazard waste and sharps.
• Responsible for weekly testing and weekly/monthly cleaning of sterilization equipment and the sterilization of medical equipment.
• May also be responsible for maintenance of the mobile health unit.
• In charge of weekly cleaning and restocking of mobile health unit, dumping septic tank and refueling the vehicle.
• Drives mobile health unit to and from various designated locations (as often as multiple times per day, after-hours, and on weekends).
• Maintains all vehicle logs and any DMV records as required.
• Assists disabled passengers and children into and out of vehicle.
• Immediately reports to supervisor any vehicle safety, maintenance and hazard issues.
• Cooperate with any 3rd party official or employee assigned to vehicle inspections.
• If functioning within the PACE program, expected to perform within PACE's established policies, procedures, and regulations.
• Performs other duties as assigned.

Benefits

• Pay Scale: Min Hourly Rate: $21.25, Max Hourly Rate: $29.33

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed