Medical Assistant Apprenticeship Program

Bon Secours Mercy Health•Cincinnati, OH

About The Position

This Medical Assistant Apprenticeship program is up to 1 year apprenticeship, with ability to earn certification within 6 months. Eighteen month total commitment to Bon Secours Mercy Health. This apprenticeship program will be a registered US Department of Labor program. Apprentices are hired at a full-time status as employees in the role of a non-certified Medical Assistant Apprentice with Bon Secours Mercy Health, and will also be enrolled as a student with Cincinnati State. Apprentices simultaneously participate in related technical instruction (RTI), through Cincinnati State, and on-the-job learning (OJL), through Bon Secours Mercy Health Medical Group, for this apprenticeship. In addition to RTI and OJL, Apprentices will also engage in self-led study time. During the apprenticeship, apprentices are required to complete at least 2000 hours of OJL conducted at a Cincinnati based Bon Mercy Health Medical group location, and 144 hours of RTI conducted at Cincinnati State. Apprentices will be supervised by a preceptor or mentor while working and completing their OJL. All BSMH policies apply to the Medical Assistant Apprentice for RTI & OJL including the attendance policy. At the end of the apprenticeship, Apprentices will be required to sit and pass the Certified Clinical Medical Assistant (CCMA) exam, and have the opportunity to obtain a non-credit Medical Assistant Workforce Certificate from Cincinnati State. Once apprenticeship is completed, and CCMA exam passed, associate has the opportunity to progress from the Apprenticeship role into a Certified Medical Assistant position within the Bon Secours Mercy Health Medical Group. Summary of Primary Function/General Purpose of Position The Medical Assistant Apprentice serves in a rigorous apprenticeship program for up to one year and is a multi-skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant Apprentice contributes to the completion of the patient’s chief complaint (e.g., respirations, blood pressure, pulse oximetry, height, weight, and temperature), documents patient/family needs, participates in planning and implementing care for patients, and may administer ordered medications (according to state laws and regulations) (e.g., oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines.

Requirements

This position requires 2 endorsements/letters of recommendation from a BSMH leader, educator, mentor, etc. prior to interview. This should include how you as an associate aligns with BSMH mission and values, and why you would be an asset to the Medical Assistant Apprenticeship Program
Medical Assisting certification from one of the following (required within 12 months of start date): Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NRCMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)
If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina)
BLS Basic Life Support, American Heart Association (preferred upon hire, required prior to independent patient care)
High School/GED (required)
Enrollment in an approved Medical Assistant program (required within 30 days employment)
1 year of service with RSFH (required at time of application
Record patients' medical history, vital statistics, or information such as test results in medical records.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Prepare and administer medications as directed by a physician.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
Provide authorized prescription and drug refill information for pharmacies as directed by provider.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, giving injections, removing sutures, changing dressings on wounds.
Strong oral and written communication skills
Ability to collaboratively work with patients, families, and teams within a high-volume environment.
Medical terminology
Attention to detail
Ability to multitask
Ability to use standard office equipment (i.e. computer, copier, phone, fax machine)

Nice To Haves

1 year of healthcare or clerical physician practice experience (preferred)
BLS Basic Life Support, American Heart Association (preferred upon hire, required prior to independent patient care)

Responsibilities

Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.
Identifies significant changes in patient condition through data collection and reports them to the provider.
Troubleshoots issues and escalate problems to provider, direct supervisor, or appropriate internal resource.
Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
Show patients to examination rooms and prepare them for the physician.
Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
Documents in electronic medical records (EMR) accurately and appropriately.
Manages in basket messages in the electronic health record (EHR) under the Provider’s verbatim instructions.
May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).
Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.
Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs, and diagnostic tests, disposing of contaminated supplies, etc.
Actively participate in ongoing training per Bon Secours Mercy Health and market recommendations.

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support

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