Medical Assistant - Access Service Rep
About The Position
Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for a full-time Medical Assistant to join our experienced Access Service Team to support the prescription line. RESPONSIBILITIES: Baystate Health, Medical Assistants on the Access Service Team help ensure patients receive timely access to care while delivering a high level of service to both patients and referring providers by responding to online inquiries and incoming calls. Working closely with physicians, care teams, and medical practices across the Baystate Health system, you will serve as a key partner in coordinating patient care. This position blends clinical knowledge, administrative expertise, and exceptional customer service to help create a seamless and positive healthcare experience.
Requirements
- High School diploma or GED
- CPR-Basic Life Support of Healthcare Provider required from the American Heart Association
- 3+ years of experience working in a medical office
- Prior experience in a physician’s office or customer service environment
- Graduate of an accredited Medical Assistant program or equivalent training demonstrating MA III competencies
- Typing speed of 25+ words per minute
- Strong communication and interpersonal skills
- Ability to s peak, read, and write English clearly
Responsibilities
- Baystate Health, Medical Assistants on the Access Service Team help ensure patients receive timely access to care while delivering a high level of service to both patients and referring providers by responding to online inquiries and incoming calls.
- Working closely with physicians, care teams, and medical practices across the Baystate Health system, you will serve as a key partner in coordinating patient care.
- This position blends clinical knowledge, administrative expertise, and exceptional customer service to help create a seamless and positive healthcare experience.
Benefits
- Sign on bonus (Sign on Bonuses are paid to external hires only; not applicable for internal or company transfers, unless otherwise specified. Former employees are eligible after 1 year post separation from Baystate Health)
- Excellent Compensation
- High-quality, low-cost medical, dental and vision insurance
- Generous PTO – up to 25 days in the first year, with scheduled earned increases
- Continuing education support and reimbursement
- First Time Home Buyers Financial Packages
- Farm Share Memberships
- 403b retirement company match & annual company contribution increase based on years of service
- Free money coach advice from a certified professional
- Wellbeing programs that include but are not limited to mental, physical, and financial health
- Pet, home, auto and personal insurance
- Life insurance
- Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
- Wellbeing programs that include but are not limited to mental, physical, and financial health
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
