Medical Assistant 3 Receptionist 3
About The Position
The Medical Assistant 3 Receptionist 3 plays a critical dual role in healthcare settings by providing both clinical support and front-desk administrative services. This position ensures smooth patient flow by managing appointment scheduling, patient check-ins, and maintaining accurate medical records. The role requires effective communication with patients, healthcare providers, and insurance companies to facilitate seamless care delivery. Additionally, the Medical Assistant 3 Receptionist 3 supports clinical staff by preparing patients for examinations, performing basic clinical tasks, and assisting with medical procedures as needed. Ultimately, this position contributes to a positive patient experience and efficient healthcare operations through a combination of clinical expertise and exceptional customer service.
Requirements
- High school diploma or equivalent.
- Certification as a Medical Assistant (CMA) or Registered Medical Assistant (RMA) from an accredited program.
- Minimum of two years of experience in a medical assistant or receptionist role within a healthcare setting.
- Proficiency with electronic health record (EHR) systems and standard office software.
- Strong knowledge of medical terminology, patient privacy laws (HIPAA), and basic clinical procedures.
Nice To Haves
- Associate degree in Medical Assisting or related healthcare field.
- Experience with medical billing and coding processes.
- Bilingual abilities, particularly in Spanish or other commonly spoken languages in the United States.
- Advanced customer service training or certification.
- Familiarity with insurance verification and authorization procedures.
Responsibilities
- Greet and register patients upon arrival, verifying personal and insurance information accurately.
- Schedule and confirm patient appointments using electronic health record (EHR) systems.
- Assist healthcare providers by preparing patients for examinations, taking vital signs, and documenting medical histories.
- Manage incoming calls, respond to patient inquiries, and coordinate communication between patients and medical staff.
- Maintain and update patient records, ensuring confidentiality and compliance with healthcare regulations.
- Collect and process payments, handle billing inquiries, and assist with insurance authorizations.
- Ensure the reception area is organized, welcoming, and stocked with necessary forms and materials.
- Support clinical staff with administrative tasks such as filing, faxing, and ordering medical supplies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
