Medical Assistant 1/Front Office

LIFELONG MEDICAL CARE•Oakland, CA

1d•Onsite

About The Position

LifeLong Medical Care is seeking a Medical Assistant/Front Office for its East Oakland Health Center/Eden Path. This role is integral to a patient-centered care team, providing urgent and primary care services in a community health center. The Medical Assistant/Front Office is responsible for assisting medical providers with basic clerical and clinical tasks using Electronic Health Record systems, and coordinating operations related to medical reception, scheduling, front desk, and general clinic services. The position involves collaboration with the Center Supervisor and Director on front office and patient scheduling protocols. The ideal candidate should possess excellent customer service skills, experience with diverse populations, and prior medical office work experience. Completion of an accredited Medical Assistant program and current CPR certification are mandatory. This is a full-time, 40 hours/week, benefit-eligible position located in Oakland, represented by SEIU-UHW, with salaries and benefits governed by a collective bargaining agreement. LifeLong Medical Care is a multi-site Federally Qualified Health Center (FQHC) offering integrated services including psychosocial support, referrals, chronic disease management, dental care, health education, and home visits to a diverse patient community.

Requirements

Ability to prioritize completing work demands and tasks from patients or staff.
Ability to work effectively and calmly under pressure in a positive, friendly manner.
Ability to anticipate patient or provider needs and take proactive measures to meet those needs within your scope of practice.
Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
Ability to seek direction/approval from on essential matters, yet work independently, using professional judgment and diplomacy.
Work in a team-oriented environment with a number of professionals with different work styles and support needs.
Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
Make appropriate use of knowledge/ expertise/ connections of other staff.
Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
High school diploma/equivalent and completion of an accredited Medical Assistant Program.
Electronic Health Records and Electronic Practice Management systems experience.
Proficient in Microsoft Office and the internet.
Current CPR from AHA approved organization.
Ability to lift 25 pounds.

Nice To Haves

Minimum of one year of experience in a community clinic, family practice setting a plus (not including clinical rotation/externship)
Bachelor’s Degree in health care or related field.
Prefer one of the following three certifications (1) American Association of Medical Assistants (AAMA), or (2) American Medical Technologists (AMT) or (3) California Certifying Board of Medical Assistants (CCMA)
Experience working with the homeless, substance users, HIV (AIDS) infected or psychological impaired persons.
Working knowledge of community health problems including social and economic factors relating to health.
Bilingual

Responsibilities

Utilize an Electronic Health Record system to document patient registration, vital signs, review of systems, medication and health history, community health measures, including tobacco use and patient tracking.
Assist in patient flow by timely rooming of patients and maintaining an awareness of exam room availability and timing.
Provide back-up for the front desk with answering telephones, medical reception, financial eligibility, cashiering and medical records.
Perform patient discharge activities, including but not limited to completion of referral forms, instructions regarding filling prescriptions, making appointments, copying forms and other activities as needed.
Perform other duties as assigned by supervisor.
Prepare exam rooms before and after patient examinations according to clinic infection control procedures.
Perform injection of vaccines and basic in-clinic lab tests including but not limited to urine dipstick, hemoglobin A1C, regular hemoglobin, rapid strep, pregnancy test and glucose level tests as ordered by provider.
Perform phlebotomy when Lab Technician is not available.
Perform EKG, ear lavage, audiometry testing and other tests as necessary.
Assist practitioners during examinations as needed.
Provide patient education and information as instructed by clinic practitioners and clinic protocols.
Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.
Maintain adequate stock of medical supplies and forms in clinic areas and at the MA Station, checking supply levels regularly.
Clean, sterilize and stock reusable instruments, as needed.
Test medical and laboratory equipment in accordance with regulatory guidelines.
Keep all clinic areas neat and clean at all times.