Medical Appointment Scheduler - Part Time
About The Position
Advanced Dermatology, P.C is seeking a Part Time Medical Appointment Scheduler to join our Call Center team in Commack. As a call center professional, you play a key role in representing the organization and practices with the overall responsibility of quickly managing patient calls related to scheduling patient appointments and information. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Assist patients on the phone with appointments and medical inquiries. · Exudes confidence with a steady pace, professional tone, and call control. · Clarifies patient requests to accommodate immediate needs and preferences. · Demonstrates CS best practices thru effective presentation skills & phone etiquette. · Understands patient priorities thru questioning techniques, active listening, and restatement. · Adapts to call flow based on patient requests and priorities. · Understands medical scheduling as it relates to insurance plans and types of appointments. · Optimizes provider schedules with efficient scheduling. · Collects patient demographics, insurance plans and reasons for visit. · Runs insurance eligibility and updates plans, as needed. · Handles requests for Rx refills & coordinates with in-house MA’s. · Updates account records with concise and detailed notes. · Partners with medical offices and MA’s. · Achieves call volume and average handle time targets · Consults with Team leaders & Supervisors to resolve escalated requests
Requirements
- Education - High School Diploma or Equivalent
- Experience - One (1) year of experience as a qualified Medical Receptionist.
- Computer skills - Microsoft Office Suite, EMA PM and EMR a plus.
Nice To Haves
- Dermatology experience a plus.
Responsibilities
- Assist patients on the phone with appointments and medical inquiries.
- Exudes confidence with a steady pace, professional tone, and call control.
- Clarifies patient requests to accommodate immediate needs and preferences.
- Demonstrates CS best practices thru effective presentation skills & phone etiquette.
- Understands patient priorities thru questioning techniques, active listening, and restatement.
- Adapts to call flow based on patient requests and priorities.
- Understands medical scheduling as it relates to insurance plans and types of appointments.
- Optimizes provider schedules with efficient scheduling.
- Collects patient demographics, insurance plans and reasons for visit.
- Runs insurance eligibility and updates plans, as needed.
- Handles requests for Rx refills & coordinates with in-house MA’s.
- Updates account records with concise and detailed notes.
- Partners with medical offices and MA’s.
- Achieves call volume and average handle time targets
- Consults with Team leaders & Supervisors to resolve escalated requests
Benefits
- PTO
- Paid Holidays
- 401K
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
