Medical Appointment Scheduler/Operator

FLORIDA PHYSICIAN SPECIALISTS LLC•Jacksonville, FL

1h•Onsite

About The Position

Florida Physician Specialists has an immediate opening for a Medical Appointment Scheduler/Operators in our McIver Clinic division, located on Lomax Street in Jacksonville, FL. If you are a punctual, reliable and enthusiastic person, we want to hear from you! The Medical Appointment Scheduler/Operator will be responsible for answering the phone and working with patients in person to schedule medical appointments, in addition to directing patient calls and taking messages using a multi-line telephone system. This is a fast paced, busy urology practice with over 13 providers and 5 locations. These are full time positions with benefits including medical, dental, vision, and 401K retirement plan. Schedule: Monday-Friday, 8:00am - 5:00pm

Requirements

Prior customer service experience in a healthcare setting
Prior scheduling experience in a medical office setting
Ability to consistently deliver excellent customer service with a patient-care focus
Excellent communications skills, both verbally and in writing
Ability to handle sensitive and confidential information
Computer proficiency
High School Diploma or equivalent (required)
Medical Office: 1+ years (Required)
Customer Service: 1+ years (Required)

Nice To Haves

Computer Skills: 3+ years (Preferred)

Responsibilities

Answer high volume incoming calls to coordinate and schedule patient appointments
Greet incoming patients and schedule or reschedule appointments
Collect patient personal data and insurance information
Make calls to reschedule appointments when necessary
Answer questions and provide other information as requested
Direct calls to other departments and relay necessary messages to staff.
Maintain the strictest patient confidentiality and adhere to HIPAA guidelines.