Medical Appointment Clerk

The Copper River Family of Companies • Norfolk, VA

66d • Onsite

About The Position

Coho Integrated Solutions is hiring a reliable and detail-oriented Medical Appointment Clerk to join our team in support of medical operations at the Medical Home Family Medicine/Primary Care Clinic at Sewells Point Clinic, Norfolk, VA. This position plays a vital role in ensuring the smooth and efficient delivery of medical support services in a high-performance military environment.

Requirements

• Proof of US Citizenship is required to work on this contract.
• High School Degree or General Educational Development (GED)
• Must have successfully completed training as a medical clerk or have sufficient on-the-job training to be able to perform the duties herein.
• Current Basic Life Support (BLS) certification.
• Knowledge of medical terminology.
• Services shall be provided Monday through Friday for an 8.5-hour shift (to include an uncompensated 30-minute meal break), between the hours of 0700-1600.

Responsibilities

• Schedules medical appointments from phone calls, secured messaging or other methods used for appointment requests in accordance with local appointing guidelines.
• Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS); validates/updates basic patient demographic information. May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Creates/delivers telephone messages (t-cons) to PCMs and/or clinic nurses using standard protocols and individual clinic guidelines.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Open leave policy and paid holidays
• Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!
• Note: These benefits are only applicable to full time, regular associates at Copper River.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees